Vascular Institute - Phone Scheduler

Atlantic Medical Imaging; Galloway Township (NJ); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, prescription, dental, vision

401k and Profit sharing

Paid Time Off and Holidays

Job summary

Atlantic Medical Imaging is seeking an experienced VI Phone Scheduler to join the Galloway Vascular Institute. You will arrange patient visits and coordinate communication among healthcare providers, patients and support staff to ensure smooth scheduling.

You will manage high call volumes, update electronic medical records, arrange transportation when needed, and work with providers and nurses to align imaging and interventional appointments.

Qualifications

• High school diploma or equivalent.
• Previous administrative work in medical/healthcare setting.
• Medical scheduling experience preferred.
• Knowledge of medical terminology a plus.
• Intermediate computer skills with EMR and scheduling software.
• Ability to multitask in a high call volume environment.
• Exceptional communication skills with patients and callers.
• Strong attention to detail and organized work habits.

Responsibilities

• Communicates with patients via phone to provide appointment details and instructions.
• Schedules appointments aligning imaging and provider availability.
• Maximizes resource efficiency to reduce patient wait times.
• Acts as primary contact for scheduling inquiries and changes.
• Maintains accurate records in the EMR and schedules.
• Assists patients navigating the scheduling process.
• Prepares patient charts and relevant documentation for appointments.
• Arranges transportation for patients as needed.
• Collaborates with providers, technologists, nurses, and staff.
• Performs other duties as assigned.

Skills

Exceptional communication

Multitasking

EMR software familiarity

Medical scheduling software

Attention to detail

High volume call handling

Education

High school diploma or equivalent

Tools

EMR system

Scheduling software

Job description

Job Details

Level: Experienced

Job Location: Galloway, NJ08234

Position Type: Full Time

Education Level: High School

Salary Range: $19.30 - $23.30Hourly

Travel Percentage:None

Job Shift: Day

Job Category: HealthCare

AMI is seeking a detail-oriented and proactive, full time Vascular Institute (VI) Phone Scheduler in the Galloway Vascular Institute.

This role entails efficiently arranging patient visits and coordinating communication among healthcare providers, patients, and support staff. The VI Phone Scheduler is also responsible for managing and promptly responding to incoming call volume. The ideal candidate has thorough attention to detail, effective communication abilities, and an unwavering commitment to patient care.

AMI offers a generous compensation and benefits package including medical, prescription, dental, vision, flexible spending accounts, Paid Time Off (PTO), Paid Holidays, 401k and Profit sharing and the opportunity to work in an exciting and progressive outpatient practice. Offered rates increase based on years of work experience.

Responsibilities

• Communicates with patients via phone to provide appointment details, pre-procedure instructions, and any necessary preparations. Coordinates patient schedules with available appointment times, imaging availability, and provider availability.
• Maximizes resource efficiency by scheduling appointments to enhance workflow and reduce patient wait times. Coordinates with imaging facilities and other departmental personnel to align imaging studies with interventional appointments, ensuring cohesive patient care management.
• Serves as the primary point of contact for patients, referring physicians, and healthcare providers regarding scheduling inquiries, appointment changes, and coordination of care. Answer incoming calls from patients, referrers, and other healthcare providers, triaging calls and directing them to the appropriate staff members as needed. Relay messages accurately and promptly to appropriate staff members. Communicate any scheduling conflicts or issues to relevant parties and work to find suitable resolutions.
• Maintains accurate and up-to-date records of scheduled appointments, cancellations, and rescheduling requests. Enter patient demographic information and appointment details into the electronic medical records systems. Ensure proper documentation of imaging orders and associated scheduling details.
• Provides assistance and support to patients in navigating the scheduling process, addressing questions or concerns, and ensuring a positive patient experience from scheduling through post-procedure follow-up.
• Ensures timely and accurate preparation of patient charts, upload physician orders and other relevant documentation into the electronic medical records system promptly and accurately. Ensure that all necessary paperwork is completed and available for review by healthcare providers prior to scheduled appointments.
• Arranges transportation services for patients requiring assistance with travel to and from appointments.
• Works collaboratively with providers, technologists, nurses, and administrative staff to coordinate patient care, resolve scheduling conflicts, and address any issues that arise during the scheduling process.
• All other duties as assigned.

This full time, 40 hour per week position includes a work schedule of Monday-Friday8:30am-5pm. The position will be based in the AMI Galloway Vascular Institute office location. Schedules are subject to change based on business needs.

Qualifications

• Candidates must have a high school diploma or equivalent.
• Previous administrative work experience in a medical or healthcare setting is required.
• Medical scheduling experience is strongly preferred.
• Knowledge and familiarity with medical terminology is a plus.
• Intermediate computer skills and working experience within EMR and medical scheduling software are required.
• The ability to multitask in a high call volume environment is required for success in this position.
• Candidates must have exceptional communication skills with the ability to speak clearly effectively with patients and other callers.
• Candidates must demonstrate strong attention to detail in all aspects of the work and maintain highly organized work processes.

Benefits and Compensation

AMI offers a generous compensation and benefits package including medical, prescription, dental, vision, flexible spending accounts, Paid Time Off (PTO), Paid Holidays, 401k and Profit sharing and the opportunity to work in an exciting and progressive outpatient practice. Offered rates increase based on years of work experience.

EOE