VAS Operations Manager

Paylocity; Commerce (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Paylocity in California is seeking an experienced Operations Manager to lead daily VAS operations, staffing, workflow, and production priorities. You will coordinate labeling, repacking, kitting, displays, and other customer-specific services, ensuring quality and on-time delivery.

This role partners with Operations, Customer Success, Quality and Warehouse to optimize processes, train staff, and maintain accurate records while meeting deadlines and customer expectations.

Qualifications

• Previous experience in warehouse, fulfillment, packaging, VAS, production, or operations management.
• Experience supervising employees in a fast-paced operational environment.
• Strong leadership, organization, and problem-solving skills.
• Ability to manage multiple projects and changing priorities.
• Strong attention to detail and commitment to quality.
• Experience with labor planning and productivity management.
• Strong communication skills and ability to work across departments.
• Comfortable using warehouse, inventory, or workforce management systems.
• Ability to meet deadlines while maintaining accuracy and customer expectations.

Responsibilities

• Manage daily VAS operations, including staffing, workflow, productivity, and project priorities
• Coordinate value-added projects such as labeling, repacking, kitting, assembly, displays, special packaging, and other customer-specific services
• Ensure projects are completed according to customer specifications, quality standards, and required deadlines
• Plan labor needs and assign employees based on workload and production requirements
• Monitor employee performance, attendance, productivity, and overall department efficiency
• Work closely with Operations, Customer Success, Quality, and Warehouse teams to ensure smooth execution of projects
• Review job instructions and customer requirements before production begins
• Identify operational issues and implement corrective actions when needed
• Maintain accurate production records, labor information, and project documentation
• Train employees on processes, quality expectations, safety requirements, and proper work procedures
• Monitor inventory and materials required for VAS projects
• Coordinate with vendors and outside service providers when necessary
• Support continuous improvement initiatives to increase efficiency, reduce errors, and control labor costs
• Maintain a safe, organized, and professional work environment

Skills

Operations management

Leadership

Problem-solving

Project management

Communication

Labor planning

Systems experience

Tools

WMS (Warehouse Management Systems)

Inventory management software

Job description

Description

• Manage daily VAS operations, including staffing, workflow, productivity, and project priorities
• Coordinate value-added projects such as labeling, repacking, kitting, assembly, displays, special packaging, and other customer-specific services
• Ensure projects are completed according to customer specifications, quality standards, and required deadlines
• Plan labor needs and assign employees based on workload and production requirements
• Monitor employee performance, attendance, productivity, and overall department efficiency
• Work closely with Operations, Customer Success, Quality, and Warehouse teams to ensure smooth execution of projects
• Review job instructions and customer requirements before production begins
• Identify operational issues and implement corrective actions when needed
• Maintain accurate production records, labor information, and project documentation
• Train employees on processes, quality expectations, safety requirements, and proper work procedures
• Monitor inventory and materials required for VAS projects
• Coordinate with vendors and outside service providers when necessary
• Support continuous improvement initiatives to increase efficiency, reduce errors, and control labor costs
• Maintain a safe, organized, and professional work environment

Requirements

• Previous experience in warehouse, fulfillment, packaging, VAS, production, or operations management
• Experience supervising employees in a fast-paced operational environment
• Strong leadership, organization, and problem-solving skills
• Ability to manage multiple projects and changing priorities
• Strong attention to detail and commitment to quality
• Experience with labor planning and productivity management
• Strong communication skills and ability to work across departments
• Comfortable using warehouse, inventory, or workforce management systems
• Ability to meet deadlines while maintaining accuracy and customer expectations

Preferred

• Experience with kitting, labeling, repacking, display assembly, or fulfillment operations
• Experience managing customer-specific projects
• Experience with labor tracking and productivity reporting