VAS Operations Lead: Client-Cocused Solutions

Bergen Logistics; Kennesaw (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Bergen Logistics seeks a Value-Added Services (VAS) Supervisor to lead the VAS operations within our warehouse. You will manage the VAS associates team, coordinate value-added service activities, and ensure efficient execution of customized solutions for our clients.

This role requires strong leadership, hands-on supervision, and a focus on quality, accuracy, and meeting client deadlines while optimizing resources. The position is based in our GA facility and offers growth opportunities.

Qualifications

• Previous experience in a similar role, preferably in a 3PL environment or logistics industry.
• Strong knowledge of VAS management processes, industry best practices, and regulations.
• Proficiency in using WMS, ERP software, and Microsoft Office Suite.
• Ability to communicate reading, writing, and speaking; some fluency in English is required.
• Excellent leadership and supervisory skills, with the ability to motivate and develop a team.

Responsibilities

• Supervise, train, and mentor a team of VAS associates to meet client requirements and standards.
• Assign tasks, set performance expectations, and provide ongoing feedback.
• Implement quality control measures to ensure client specifications and quality standards.
• Conduct regular inspections of completed VAS tasks for accuracy and conformity.
• Plan and organize VAS tasks to meet client deadlines while optimizing resources.
• Monitor workloads and allocate resources for smooth VAS operations.
• Maintain records of VAS activities, including work orders and performance metrics.
• Generate and present reports on VAS efficiency, accuracy, and performance to management and clients.
• Serve as primary client contact for VAS activities and resolving issues.
• Proactively communicate with clients to understand needs and propose improvements.
• Foster a positive, collaborative work environment with strong teamwork and communication.
• Conduct monthly Efficiency Feedback Reviews with staff, providing coaching on improvements.

Skills

Leadership / Team supervision

Communication skills

Problem solving

Math aptitude

Overtime availability

Tools

WMS

ERP software

Microsoft Office

Job description

Bergen Logistics seeks a Value-Added Services (VAS) Supervisor to lead the VAS operations within our warehouse. You will manage the VAS associates team, coordinate value-added service activities, and ensure efficient execution of customized solutions for our clients.

This role requires strong leadership, hands-on supervision, and a focus on quality, accuracy, and meeting client deadlines while optimizing resources. The position is based in our GA facility and offers growth opportunities.