VAS Operations Lead - Returns & Projects

ITS Logistics, LLC; Sparks (NV); On-site; USD 60,000 - 90,000; Full time

Job summary

ITS Logistics, LLC is seeking a VAS Lead to oversee daily VAS operations, returns, and project execution within a fast-paced warehouse environment. You will manage staffing, coordinate with agencies, and ensure safety, quality, and on-time delivery for multiple projects.

The role requires strong leadership, attention to detail, and experience in warehouse operations. This position is on-site in Sparks, NV with standard warehouse duties and PPE compliance.

Qualifications

• Experience in warehouse, distribution, VAS, returns, or related operations; lead experience preferred.
• Strong attention to detail in productivity, staffing, and agency billing information.
• Strong leadership and communication skills with the ability to direct and support a team.
• Proficiency with Microsoft Office; experience with Warehouse Management Systems (WMS) preferred.

Responsibilities

• Lead the day-to-day execution of VAS projects from initiation through completion, ensuring work is completed safely, accurately, efficiently, and on schedule.
• Provide direction, coaching, and support to VAS associates and temporary employees, ensuring clear expectations for productivity, quality, and safety.
• Partner with clients, Customer Service, Operations, and warehouse leadership to establish project scope, priorities, timelines, staffing, and resource requirements.
• Ensure materials, supplies, equipment, work instructions, and documentation are available and ready prior to project start.
• Monitor daily productivity, quality, staffing, and project progress; communicate status and proactively address issues that may impact timelines or customer commitments.
• Identify operational challenges and implement or recommend solutions to maintain project efficiency and service levels.
• Ensure VAS and customer returns activities are completed accurately and in accordance with customer-specific work instructions and service level agreements.
• Coordinate staffing needs with temporary staffing agencies and support onboarding, training, attendance, performance, and assignment management.
• Review and validate staffing agency invoices for accuracy, including hours worked, billing rates, and applicable agency mark-up rates, ensuring charges align with established agreements.
• Maintain accurate project, production, staffing, and invoice records while providing timely updates to leadership and escalating discrepancies or concerns as appropriate.
• Promote a safe, organized, and productive work environment and serve as a key point of contact for VAS operations, escalating issues to warehouse leadership as appropriate.

Skills

Leadership

Communication

Attention to detail

Team supervision

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Email

Warehouse Management System (WMS)

Job description

ITS Logistics, LLC is seeking a VAS Lead to oversee daily VAS operations, returns, and project execution within a fast-paced warehouse environment. You will manage staffing, coordinate with agencies, and ensure safety, quality, and on-time delivery for multiple projects.

The role requires strong leadership, attention to detail, and experience in warehouse operations. This position is on-site in Sparks, NV with standard warehouse duties and PPE compliance.