Variable Recreation Center - Front Desk

City of Lakewood; United States; On-site; USD 21,000 - 37,000; Part time

Benefits offered by this job

Medical Cigna HDHP with HRA or HSA

Dental Delta Dental PPO

Vision VSP

Life Insurance

Pension

Sick Leave

Vacation

Flexible Spending Accounts (FSA)

Job summary

The City of Lakewood is hiring a part-time Recreation Center Front Desk Clerk to support front desk operations, registrations and customer service in a seasonal capacity.

The role requires friendly, reliable service, cash handling, basic office tech (Outlook, Word, Excel), and the ability to work evenings, weekends and select holidays. CPR/First Aid certifications or ability to obtain within three months are required.

Qualifications

• Experience in customer service or public-facing role preferred.
• CPR and First Aid certifications, or ability to obtain within three months of hire.
• Ability to work evenings, weekends and select holidays.

Responsibilities

• Greets visitors and assists patrons with inquiries.
• Answers the telephone, directs calls and records messages.
• Inputs membership and registration data into recreation software.
• Handles cash and processes payments; maintains daily cash reports.

Skills

Customer service

Communication

Teamwork

Attendance reliability

Cash handling

Microsoft Office

Multitasking

Education

Some high school

Tools

Outlook

Word

Excel

Job description

The City of Lakewood is dedicated to upholding City values to include: Performance Excellence, Leadership, Respect and Collaboration. Best fit candidates will demonstrate innovation, customer service, dedication, passion and engagement. All people, citizens and employees, will be treated with respect, relevance, and importance.

HIRING RATE: $16.00/hour

Job Summary

Working in a variable capacity, the Recreation Center Front Desk Clerk is responsible for assisting in front desk operations and activity registrations. As a forward-facing position, this position has a strong emphasis on customer service and communication. The City of Lakewood is currently recruiting variable employees for this position. A variable employee is an at-will employee who works in a seasonal or temporary capacity. Their work schedule is based on business need. This position would be a part-time non benefitted position.

Essential Duties and Responsibilities

Incumbent is accountable for all duties of this job and other projects and responsibilities may be added at the City’s discretion. Employees must be able to perform the essential duties of this job with or without reasonable accommodation.

• Greets visitors to the indoor/outdoor facility and assists patrons as necessary.
• Answers the telephone, directs calls, provides information, and records messages as needed.
• Provides information on classes and programs offered by our Department; keeps informed of the many changes and modifications of our program offerings and schedules.
• Inputs patrons’ membership and registration information into the recreation software.
• Responsible for cash handling and processing payments; compiles a daily cash report worksheet and prepares bank deposit slips as required by shift.
• Assists in checking and restocking consumable and cleaning supplies.
• Enforces facility rules and policies as necessary.
• Keeps up-to-date on staff communications and required trainings.
• Assists in assigned shift duties such as cleaning fitness equipment, setup and cleanup for rental groups, maintaining an organized work station, and conducting building walkthroughs.
• Stays informed of emergency procedures and assists in implementation.
• Upholds Division mission statement and core values in every aspect of work.
• Requires regular and prompt attendance; May seasonally work as an outdoor pool cashier.
• Perform other duties as assigned.

Reporting Relationships

Supervision Received: Receives direct supervision from the Recreation Coordinator-Facilities and supplementary direction from the Recreation Specialist-Facilities and the Assistant Facility Specialist.

Supervision Exercised: N/A

Knowledge, Skills and Abilities

• Ability to deal effectively with participants and the public in a positive way and provide excellent customer service.
• Ability to work non-traditional hours, evenings, weekends, and select holidays.
• Ability to work with constant interruptions.
• Ability to work independently, as well as a team member.
• Ability to work with diverse age groups and populations.
• Background check required.
• Technological Skills: Experience with recreation software programs preferred.
• Ability to operate Microsoft Office Suite to include, Outlook, Word and Excel.

Education and Experience

• Education: Some high school.
• Experience: Experience working with the public or in a customer service capacity preferred.

Certification/Licenses/Specialized Training

Current CPR and First Aid certifications, or the ability to obtain within three months of hire.

Working Conditions and Physical Requirements

Must successfully complete and maintain required state or departmental physical standards and certifications.

• LIGHT WORK: Exerting up to 30 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for Light Work.
• Physical Demands: Bend or position self to move items from higher place to lower place or vice versa, Sit, stand or be stationary, Talk, hear, converse, communicate, or exchange information, Use of hands and/or fingers in a repetitive motion to handle, pinch, grasp, move, feel, inspect, etc., Walk, ascend, descend on both even and uneven terrain, Vision to include distance, depth perception, peripheral and color.
• Environmental Conditions may include Office settings, Physical Requirements – No Physical Needed, Lift, carry, push, pull, move, or positions from all levels up to 30 lbs with or without assistance.

The City of Lakewood is a drug-free workplace that provides employment opportunities in compliance with all pertinent federal, state, and local laws. All Lakewood employees are expected to work and complete all tasks in a safe manner consistent with training, standard operating procedures, City or Department policies, and common sense. Working in a safe manner includes the use of personal protective equipment (PPE) and complying with all City and/or Department safety rules. Horseplay on-the-job is strictly forbidden. The failure to work in a safe manner, use PPE, follow standard operating procedure, or comply with a safety rule will result adverse employment consequences ranging from verbal discipline to termination from employment, including any applicable reduction in benefits under the Colorado Workers’ Compensation Act. Employees are also expected to encourage safe work practices by all co-employees, and to report any unsafe work practices immediately to a supervisor.

Diversity, Equity and Inclusion

The City of Lakewood celebrates diversity, equity and inclusion in all areas of our workforce. Accordingly, the city is committed to creating, nurturing and sustaining a diverse, equitable and inclusive culture, where differences drive innovative solutions to meet the needs of our community and employees.

Pay Range $15.16-$27.03. Background and reference checks will be conducted for all regular and some variable/seasonal positions.

Lakewood is full of possibilities for businesses, residents and visitors with innovative approaches, community collaboration, a strong financial foundation and healthy local economy. The city serves as a gateway to outdoor adventures while also providing a 10-minute commute to the heart of the metropolitan area. Much of Lakewood’s charm derives from neighborhoods as varied as horse properties, live/work units for artists, urban-style lofts and traditional homes. Lakewood has dedicated one-quarter of the land in the city to parks and open space, providing for a healthy, active lifestyle. The city also provides a comprehensive array of services, and we are home to global and national companies while also having a robust array of small businesses. We’re an All-America City connected to the metro area with the latest technology and multiple transportation options.

Benefits

• Medical Cigna HDHP with Health Reimbursement Account (HRA) or Health Savings Account (HSA) Kaiser Permanente DHMO with Health Reimbursement Account (HRA) or Health Savings Account (HSA)
• Dental Delta Dental PPO plus Premier Plan
• Vision Vision Service Plan (VSP)
• Life Insurance Employees are covered for 1.5 times their annual base salary in life insurance and accidental death and dismemberment, up to a maximum of $500,000 (the minimum benefit is $50,000). The city pays the cost of this coverage.
• Pension Our pension fund is a social security replacement, money purchase plan. Mandatory employee contribution is 11% of gross base salary; city contribution is 13% of gross base salary.
• Sick Leave Full-time employees earn 8 hours per month. Part-time employees earn 6 hours per month.
• Vacation Full-time employees with less than five years of service earn 8 hours per month. Part-time employees with less than five years of service earn 6 hours per month.
• City Holidays Holidays: New Year’s Day, Martin Luther King Day, Presidents’ Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving and Christmas Day.
• Flexible Spending Accounts (FSA)
• Deferred Compensation
• Voluntary Life Insurance
• Employee Assistance Program (EAP)
• Short Term Disability
• Long Term Disability (LTD)
• Injury Leave
• Family and Medical Leave (FMLA)
• Military Leave
• Jury Duty
• Tuition Assistance Credit Union Recreation Facilities Employees are eligible for free general admission into the city’s recreation centers, swimming pools and Bear Creek Lake Park.
• Wellness Programs
• Value-Added Benefits