Variable Recreation Center - Front Desk

City of Lakewood, CO; Lakewood (CO); On-site; USD 19,000 - 25,000; Part time

Job summary

The City of Lakewood, CO is seeking a part-time Recreation Center Front Desk Clerk to support front desk operations and activity registrations. This seasonal, non-benefited role emphasizes customer service and clear communication.

You will greet visitors, answer calls, process registrations, handle payments, and provide information on classes, while maintaining cashier accuracy and proper record-keeping. Flexibility for evenings and weekends is required.

Qualifications

• Experience working with the public or in a customer service capacity preferred.
• Current CPR and First Aid certifications, or the ability to obtain within three months of hire.
• Education: Some high school.
• Background check required.

Responsibilities

• Greet visitors to the facility and assist patrons as necessary.
• Answer the telephone, direct calls, provide information, and record messages as needed.
• Input patrons’ membership and registration information into the recreation software.
• Handle cash and process payments; compile daily cash reports and prepare bank deposits.
• Restock consumable and cleaning supplies as required.
• Enforce facility rules and policies.
• Stay informed of staff communications and required trainings.
• Assist in shift duties such as cleaning equipment and setup/cleanup for groups.

Skills

Customer service

Cash handling

Clerical

Interpersonal skills

Microsoft Office

Education

Some high school

Tools

Recreation software

Outlook

Word

Excel

Job description

HIRING RATE: $16.00/hour

Job Summary

Working in a variable capacity, the Recreation Center Front Desk Clerk is responsible for assisting in front desk operations and activity registrations. As a forward-facing position, this position has a strong emphasis on customer service and communication.

The City of Lakewood is currently recruiting variable employees for this position. A variable employee is an at-will employee who works in a seasonal or temporary capacity. Their work schedule is based on business need. This position would be a part-time non benefitted position.

Essential Duties and Responsibilities

Incumbent is accountable for all duties of this job and other projects and responsibilities may be added at the City’s discretion. Employees must be able to perform the essential duties of this job with or without reasonable accommodation.

• Greets visitors to the indoor/outdoor facility and assists patrons as necessary.
• Answers the telephone, directs calls, provides information, and records messages as needed.
• Provides information on classes and programs offered by our Department; keeps informed of the many changes and modifications of our program offerings and schedules.
• Inputs patrons’ membership and registration information into the recreation software.
• Responsible for cash handling and processing payments; compiles a daily cash report worksheet and prepares bank deposit slips as required by shift.
• Assists in checking and restocking consumable and cleaning supplies.
• Enforces facility rules and policies as necessary.
• Keeps up-to-date on staff communications and required trainings.
• Assists in assigned shift duties such as cleaning fitness equipment, setup and cleanup for rental groups, maintaining an organized work station, and conducting building walkthroughs.
• Stays informed of emergency procedures and assists in implementation.
• Upholds Division mission statement and core values in every aspect of work.
• Requires regular and prompt attendance; May seasonally work as an outdoor pool cashier.
• Perform other duties as assigned

Reporting Relationships

Supervision Received:

Receives direct supervision from the Recreation Coordinator-Facilities and supplementary direction from the Recreation Specialist-Facilities and the Assistant Facility Specialist.

Supervision Exercised:

N/A

Knowledge, Skills and Abilities

• Ability to deal effectively with participants and the public in a positive way and provide excellent customer service.
• Ability to work non-traditional hours, evenings, weekends, and select holidays.
• Ability to work with constant interruptions.
• Ability to work independently, as well as a team member.
• Ability to work with diverse age groups and populations.
• Background check required

Technological Skills

• Experience with recreation software programs preferred.
• Ability to operate Microsoft Office Suite to include, Outlook, Word and Excel.

Education and Experience

• Education: Some high school.
• Experience: Experience working with the public or in a customer service capacity preferred.

Certification/Licenses/Specialized Training

• Current CPR and First Aid certifications, or the ability to obtain within three months of hire.

Working Conditions and Physical Requirements

Must successfully complete and maintain required state or departmental physical standards and certifications.

LIGHT WORK:

Exerting up to 30 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for Light Work.

Physical Demands

• Bend or position self to move items from higher place to lower place or vice versa
• Sit, stand or be stationary
• Talk, hear, converse, communicate, or exchange information
• Use of hands and/or fingers in a repetitive motion to handle, pinch, grasp, move, feel, inspect, etc.
• Walk, ascend, descend on both even and uneven terrain
• Vision to include distance, depth perception, peripheral and color

Environmental Conditions may include

• Office settings

Physical Requirements – No Physical Needed

• Lift, carry, push, pull, move, or positions from all levels up to 30 lbs with or without assistance

The City of Lakewood is a drug-free workplace that provides employment opportunities in compliance with all pertinent federal, state, and local laws. All Lakewood employees are expected to work and complete all tasks in a safe manner consistent with training, standard operating procedures, City or Department policies, and common sense. Working in a safe manner includes the use of personal protective equipment (PPE) and complying with all City and/or Department safety rules. Horseplay on-the-job is strictly forbidden. The failure to work in a safe manner, use PPE, follow standard operating procedure, or comply with a safety rule will result adverse employment consequences ranging from verbal discipline to termination from employment, including any applicable reduction under the Colorado Workers’ Compensation Act. Employees are also expected to encourage safe work practices by all co-employees, and to report any unsafe work practices immediately to a supervisor.

The City of Lakewood celebrates diversity, equity and inclusion in all areas of our workforce. Accordingly, the city is committed to creating, nurturing and sustaining a diverse, equitable and inclusive culture, where differences drive innovative solutions to meet the needs of our community and employees.

Background and reference checks will be conducted for all regular and some variable/seasonal positions.