Van Shuttle Driver

Residence Inn Cleveland Airport/ Middleburg Heights; Berea (OH); On-site; USD 17,908 - 24,796; Full time

Benefits offered by this job

Medical

Dental

Vision

FSA

HSA

Life Insurance

Disability

401(k)

Job summary

Residence Inn Cleveland Airport/ Middleburg Heights is seeking a Van Shuttle Driver to provide safe, timely transportation and friendly guest service. You will transport guests to and from destinations, assist with luggage, and maintain a clean, organized vehicle in all weather conditions.

Responsibilities include documenting trips, reporting incidents, and coordinating with hotel departments to ensure seamless service.

Qualifications

• High school diploma or equivalent preferred.
• Valid Driver’s License with evidence of insurability and a good driving record.
• Strong verbal and written communication; knowledge of local attractions.
• Ability to lift 75 lbs, push/pull up to 200 lbs, and work outdoors in varying weather.

Responsibilities

• Transport guests safely to/from destinations using hotel vehicle.
• Maintain vehicle cleanliness and perform basic checks.
• Assist guests with luggage and provide hotel information.
• Document trips and incidents and report to supervisor.
• Adhere to safety, security, and driving laws.
• Collaborate with departments to ensure seamless service.

Skills

Valid Driver's License

Good driving record

Strong communication skills

Knowledge of local attractions

Ability to lift luggage up to 75 lbs

Education

High school diploma or equivalent

Job description

Position: Van Shuttle Driver

Reports To:

Position Summary

The Van Shuttle Driver at plays a crucial role in enhancing the guest experience by providing safe, timely, and friendly transportation services. The driver is responsible for transporting guests to and from assigned destinations, maintaining the cleanliness and safety of the vehicle, and assisting with guest inquiries and luggage.

Pay Range

$15 based on experience and qualifications

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Safely transport guests to/from assigned destinations using the property vehicle, adhering to all traffic regulations.
• Regularly inspect vehicles for cleanliness, damage, tire pressure, and fluid levels. Refuel as necessary and report any maintenance needs.
• Accurately document all trips and vehicle incidents, including damages or accidents, and report these to the manager/supervisor.
• Greet guests upon arrival, assist with luggage, and provide information on hotel services and local attractions.
• Park the vehicle in the designated location when not in use and ensure it is ready for the next trip.
• Assist with guest relations, maintain cleanliness of hotel entrances and parking lots, and follow company SOPs.
• Ensure all guest interactions are conducted in a courteous and professional manner, aligning with company standards.
• Collaborate with other departments to ensure seamless service delivery and enhance overall guest satisfaction.
• Maintain strict adherence to safety and security protocols, including the proper handling of keys, lost and found items, and emergency procedures.
• Participate in daily hotel operations meetings and contribute to the overall hotel strategy.
• Perform additional duties as assigned by the General Manager, supporting the overall success of hotel operations.
• Comply with all Federal and State driving laws.

Qualifications

• Education: High school diploma or equivalent preferred.
• Experience: Valid Driver’s License with evidence of insurability. Must have a good driving record.
• Strong communication skills, both verbal and written. Knowledge of the city, particularly tourist attractions. Ability to respond to guest requests quickly and efficiently.
• Ability to lift and move luggage up to 75 lbs, push and pull carts and equipment up to 200 lbs, and perform tasks in various environments, including outdoor settings.
• Work may involve standing for extended periods, bending, stooping, and lifting. The position requires working outdoors and dealing with varying weather conditions.
• Must be willing to undergo a Drug Screen and Motor Vehicle Report.

Taking Care of You – Our Benefits

At Ivy, we believe in supporting our team both at work and in their personal lives. Your eligibility for benefits is based on your employment status, and full details will be shared with you during your first 30 days. Here’s a look at what we offer to help take care of you and your loved ones:

Health & Wellness

• Medical
• Dental
• Vision
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)

Financial Security & Peace of Mind

• Basic Life Insurance & AD&D
• Voluntary Life Insurance
• Voluntary Short-Term Disability
• Voluntary Long-Term Disability
• Critical Illness, Hospital Indemnity & Accident Plans
• Pet Insurance
• Eligible for 401(k) participation after 90 days of full-time employment.

Time to Recharge

• Paid Time Off (PTO), available as it’s accrued

Ivy Hospitality is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Ivy Hospitality participates in E-Verify.

In accordance with company policy, Ivy Hospitality does not hire minors; all applicants must be 18 years or older.

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future.