Valet Team Lead - Guest Services & Operations

Hollywood Casino Aurora; Aurora (IL); On-site; USD 15,911 - 22,661; Full time

Job summary

Hollywood Casino Aurora is seeking a Lead Valet to supervise valet operations and team members, ensuring efficient, safe, and courteous parking services. The role involves training team members, coordinating vehicle parking, and maintaining high standards of guest service. The ideal candidate will have a high school diploma, previous valet experience, and strong customer service skills. Starting salary at $14.00 per hour, plus tips.

Qualifications

• Valid driver’s license required.
• Previous valet experience required; supervisory experience preferred.
• Knowledge of parking regulations and guest service standards.

Responsibilities

• Supervise valet team members during assigned shifts.
• Coordinate vehicle parking and retrieval.
• Train and mentor valet staff on service standards.

Skills

Team management

Customer service

Problem-solving

Communication

Flexible schedule

Education

High school diploma or equivalent

Job description

Hollywood Casino Aurora is seeking a Lead Valet to supervise valet operations and team members, ensuring efficient, safe, and courteous parking services. The role involves training team members, coordinating vehicle parking, and maintaining high standards of guest service. The ideal candidate will have a high school diploma, previous valet experience, and strong customer service skills. Starting salary at $14.00 per hour, plus tips.