LEAD VALET

ViziRecruiter,LLC.; Illinois; On-site; USD 17,000 - 22,000; Full time

Job summary

A leading gaming establishment located in Illinois is seeking a Valet team member to deliver outstanding service during vehicle handling for guests. Responsibilities include coordinating Valet operations, monitoring guest intoxication levels, and maintaining vehicle control and cleanliness standards. Candidates must possess a valid Illinois Driver’s License and a High School Diploma or equivalent. Strong communication skills and a commitment to service excellence are essential in this dynamic environment.

Qualifications

• Must be 18 years of age.
• Valid Illinois Driver’s License required.
• Ability to understand and perform duties in accordance with company policies.
• Valid Illinois driver's license.
• Ability to work in a fast-paced environment.

Responsibilities

• Provide exceptional service in accordance with program guidelines.
• Coordinate Valet activities and oversee vehicle retrieval.
• Monitor guests for signs of intoxication and ensure safety.
• Operate manual and automatic transmissions for guest vehicles.
• Issue and oversee valet tickets; oversee vehicle retrieval.
• Oversee traffic control and review completed tickets for accuracy.
• Handle guest incidents and document with Security when needed.
• Coach Valet Hikers and maintain valet office cleanliness.
• Report vehicle malfunctions to Valet Supervisor.
• Perform key control and self-park close outs; cover other roles as needed.
• Assume Transportation Supervisor duties in absence; attend meetings.

Skills

Customer service

Communication skills

Mathematical skills

Alcohol service certification

Math aptitude

Driver's license

Education

High School Diploma or GED

Job description

Introduction

...

Overview

Don’t just work. Work Happy. A career in gaming? At Hollywood Casino Aurora, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

Responsibilities

• Demonstrates outstanding internal and external service in accordance with “Red Carpet Service” program guidelines.
• Responsible for coordinating Valet activities during the parking and retrieval of casino guests’ vehicles.
• Monitors guests for signs of intoxication, intervening as needed according to established practices.
• Operates both manual and automatic transmissions in parking and retrieving guests’ vehicles.
• issues and oversees issuance of Valet tickets to guests.
• Oversees vehicle retrieval.
• Oversees traffic control.
• Reviews completed Valet tickets for accuracy.
• Handles guest incidents and contacts Security as necessary to document.
• Observes Valet Hikers’ performance and recommends coaching.
• Maintains cleanliness of Porte Cochere and Valet Office.
• Reports any incoming vehicle malfunctions to Valet Supervisor.
• Performs key control and self-park close outs at end of shift, as needed.
• Performs duties of Valet Hiker, Key Controller, and Self-Park Cashier as needed.
• Assumes responsibilities of Transportation Supervisor in his/her absence.
• Conducts and/or attends departmental and company meetings as required.

Requirements

• Must be 18 years of age.
• High School Diploma/GED or equivalent experience related to nature of position.
• Ability to maintain HCA identified responsible alcohol service certification.
• Ability to read, comprehend, and interpret written and/or oral instructions.
• Ability to communicate with internal and/or external guests.
• Ability to perform basic mathematical operations such as addition, subtraction, multiplication, and division.
• Valid Illinois Driver’s License required.
• Ability to read, write, comprehend, and speak English.
• Ability to understand and perform duties in accordance with:
  • Hollywood Casino Aurora Core Values
  • Departmental, property, and company policies and standards
  • Illinois Gaming Board requirements
  • Sarbanes-Oxley
  • Internal Controls