Valet Team Lead: Exceptional Guest Experience

Tompkins Chamber; Town of Ithaca (NY); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Canopy by Hilton Ithaca Downtown is seeking a dependable, guest-focused Valet Supervisor to lead our valet team and ensure a smooth, welcoming parking experience for every guest.

As a hands-on leader, you will supervise daily valet operations, coordinate vehicle workflows, schedule staff, train attendants, and uphold safety standards while delivering top-tier service to hotel guests and visitors.

Qualifications

• Prior valet, hospitality, parking, or customer service experience.
• Supervisory or leadership experience preferred.
• Valid driver’s license with a clean driving record.
• Ability to safely operate a variety of guest vehicles, including manual transmissions.
• Strong communication and organizational skills.
• Professional appearance and positive attitude.
• Ability to remain calm and organized in a fast-paced environment.
• Must be comfortable working outdoors in varying weather conditions.

Responsibilities

• Supervise and support the daily operations of the valet team.
• Lead by example and provide exceptional customer service to hotel guests and visitors.
• Coordinate vehicle drop-off, retrieval, and parking operations efficiently and safely.
• Assign team members to valet positions and ensure adequate coverage throughout each shift.
• Train, coach, and mentor valet attendants on guest service, safety, and hotel procedures.
• Maintain accurate records of vehicles, keys, and parking transactions.
• Handle guest questions, concerns, and service issues professionally and promptly.
• Ensure proper handling and security of guest vehicles and personal belongings.
• Monitor the valet area for cleanliness, organization, and safety.
• Communicate effectively with the Front Desk, Guest Services, and other hotel departments.
• Assist with resolving operational issues and escalating concerns to management when necessary.
• Ensure all hotel policies, safety procedures, and service standards are followed.
• Assist with scheduling and staffing needs as required.

Skills

Valet supervision

Customer service

Leadership

Communication

Driver's license

Vehicle operation

Safety awareness

Outdoor work

Shift scheduling

Job description

Canopy by Hilton Ithaca Downtown is seeking a dependable, guest-focused Valet Supervisor to lead our valet team and ensure a smooth, welcoming parking experience for every guest.

What You’ll Do

Supervise and support the daily operations of the valet team.

Lead by example and provide exceptional customer service to hotel guests and visitors.

Coordinate vehicle drop-off, retrieval, and parking operations efficiently and safely.

Assign team members to valet positions and ensure adequate coverage throughout each shift.

Train, coach, and mentor valet attendants on guest service, safety, and hotel procedures.

Maintain accurate records of vehicles, keys, and parking transactions.

Handle guest questions, concerns, and service issues professionally and promptly.

Ensure proper handling and security of guest vehicles and personal belongings.

Monitor the valet area for cleanliness, organization, and safety.

Communicate effectively with the Front Desk, Guest Services, and other hotel departments.

Assist with resolving operational issues and escalating concerns to management when necessary.

Ensure all hotel policies, safety procedures, and service standards are followed.

Assist with scheduling and staffing needs as required.

Qualifications

Previous valet, hospitality, parking, or customer service experience required.

Previous supervisory or leadership experience preferred.

Valid driver’s license with a clean driving record.

Ability to safely operate a variety of guest vehicles, including automatic and manual transmissions.

Strong communication and organizational skills.

Professional appearance and positive attitude.

Ability to remain calm and organized in a fast-paced environment.

Must be comfortable working outdoors in varying weather conditions.

Ability to work flexible hours, including evenings, weekends, and holidays.

What We’re Looking For

We’re looking for a reliable, professional, and hands-on leader who enjoys working with people and takes pride in creating a positive first and last impression for our guests.

If you are a strong communicator who can motivate a team while providing exceptional guest service, we’d love to have you join the Canopy by Hilton Ithaca Downtown team.

Baywood Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Apply Here .

Additional Postings available from Canopy by Hilton Downtown Ithaca