Valet Team Lead: Customer Service & Operations

Classifieds24.org; Pompano Beach (FL); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM is seeking a Lead Valet in Florida to oversee valet operations, ensure safe parking and vehicle retrieval, and lead a team of attendants while delivering exceptional customer service.

You will coordinate traffic flow, communicate procedures clearly to guests, handle inquiries, and ensure payments and daily revenue are properly recorded. This outdoor role requires working in all weather and maintaining a clean work area.

Responsibilities

• Coordinate traffic flow
• Communicate valet procedure, information and directions clearly and effectively with guests
• Understand and respond appropriately to basic customer and team member inquiries
• Monitor illegal parking and immediately store vehicles
• Interact with guests in a friendly manner
• Assist guests with loading and unloading
• Collect and secure guest keys
• Predict and communicate traffic flow peaks and lot issues
• Identify and arrange for extra support for extended wait times
• Accurately tally and split the tip pool
• Receive and receipt a variety of valet payments
• Accurately reconcile and report daily revenue
• Operate, park and retrieve all vehicles in a safe manner by obeying all traffic laws
• Work in an outdoor unprotected environment in all climates for extended periods
• Keep work area clean of debris
• Must be 21 years of age
• Must possess a valid driver’s license
• Must be able to operate both standard and automatic transmissions

Job description

ABM is seeking a Lead Valet in Florida to oversee valet operations, ensure safe parking and vehicle retrieval, and lead a team of attendants while delivering exceptional customer service.

You will coordinate traffic flow, communicate procedures clearly to guests, handle inquiries, and ensure payments and daily revenue are properly recorded. This outdoor role requires working in all weather and maintaining a clean work area.