Valet Supervisor - Resort Guest Experience Lead

LAZ Parking

Panama City Beach (FL)

On-site

USD 20,000 - 29,000

Full time

3 days ago

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Job summary

LAZ Parking is seeking a Valet Supervisor for the Alys Beach Resort location. The role entails supervising valet staff, ensuring policy compliance, and delivering premier guest service in a resort setting.

Ideal candidates will have supervisory and hotel/resort experience, along with strong customer service skills and a valid driver’s license. The position reports to the parking leadership and supports daily revenue operations.

Qualifications

Must have supervisory experience.
Hotel/Resort experience is required.
Parking industry experience is required.
Valid Driver's License is required.
Strong customer service experience is required.

Responsibilities

Oversee staff and ensure adherence to rules and procedures.
Mentor, train, and supervise staff on day-to-day activities.
Assist in establishing performance standards and procedural changes.
Provide premier customer service and maintain a welcoming atmosphere.
Assist customers via intercom, in lobbies, lanes, and parking office.
Run reports related to daily revenue and garage data as requested by management.
Assist with weekly garage scheduling and staff training.
Resolve customer service issues promptly and professionally.
Greet customers by name and maintain rapport with the customer base.
Process monthly and debit payments and credit cards.