060367 - Alys Beach Resort - Supervisor

LAZ Parking; Michigan; On-site; USD 20,000 - 29,000; Full time

Job summary

LAZ Parking in Michigan is seeking a Supervisor to oversee facilities during off-shift hours, greet customers, and ensure smooth operations across locations requiring supervision. The role emphasizes a welcoming atmosphere and timely issue resolution.

Requirements include supervisory experience, a valid driver's license, and a background in parking or hospitality. The position pays $18.00 per hour plus tips, with responsibilities ranging from staff supervision to handling revenue reports and

Qualifications

• Must have supervisory experience.
• Valid Driver's License.
• Parking industry experience required.
• Hotel/Resort experience is required.
• No neck/facial tattoos.
• High school diploma or GED required.

Responsibilities

• Oversee staff adherence to rules, policies, and procedures.
• Mentor, train, and supervise staff on daily activities.
• Assist in establishing performance standards and implementing changes.
• Provide premier customer satisfaction with a friendly demeanor and helpful attitude.
• Assist customers via intercom, in lobbies, lanes, and parking office.
• Generate reports related to daily revenue, credit cards, and garage data as requested.

Skills

Supervisory experience

Customer service

Parking industry experience

Strong communication

Education

High school diploma or GED

Tools

Parking revenue control system

Job description

Pay Rate:$18.00/HR + TIPS

Requirements: MUST have supervisor experience + No neck/facial tattoos

The Spirit Of The Position

The

The Supervisor oversees the facilities on off-shift times while greeting and creating a welcoming atmosphere for our customers and clients. This position responds to all locations that have a need for supervision.

Principal Job Duties

• Ensures staff adheres to rules of conduct, policies and procedures.
• Supervises, mentors, and trains staff on day-to-day activities.
• Assists in establishing performance standards, recommending, and implementing changes to procedures when necessary.
• Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times.
• Assist customers over intercom system, in lobbies, lanes, and in the parking office.
• Responsible for running any reports related to daily revenue, credit cards, garage data or other reports requested by management
• Assists with periodic training as needed.
• Assists with creation of weekly garage schedule.
• Resolves customer service issues or questions as needed.
• Greet by/use name, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.
• Accept monthly and debit payments and process credit cards.
• Basic computer skills in the parking revenue control system (add/delete accounts, key in required information from monthly applications).
• Other related duties as assigned.

Education

• High school diploma or GED required.

Experience

• Valid Driver's License
• Hotel/Resort experience is required
• Supervisory experience is required.
• Strong customer service experience.
• Parking industry experience is required.

Skills

• Ability to communicate professionally and effectively.
• Ability to speak, read, and comprehend the English language.
• Must be open to feedback, differing opinions and other points of view.
• Demonstrates a sense of urgency and timeliness.
• Demonstrate the ability to seek improvement.
• Excellent team building and interpersonal skills.

Physical Demands

• Ability to lift, push and pull at least 25 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.
• Willingness to work in the elements - heat, wind, snow, rain, etc.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.