Valet/Shuttle Driver-Full Time

Marcus Hotels & Resorts; Lincoln (NE); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free meals

Room discounts

Free parking

Employee travel discounts

Career growth opportunities

Paid vacation and benefits

Job summary

Marcus Hotels & Resorts' Lincoln Marriott Cornhusker Hotel in downtown Lincoln is seeking a Valet/Shuttle Driver to deliver memorable guest experiences. You will greet guests, park cars, and shuttle to the airport or downtown area, ensuring smooth, efficient service.

The role requires a friendly, professional demeanor, the ability to lift luggage, and availability for varied shifts, including days, evenings, weekends and holidays.

Qualifications

• High school diploma or equivalent required.
• Prior hospitality or valet experience preferred.
• Must have a current Driver's License and ability to maintain an active license for the duration of employment.

Responsibilities

• Greet and welcome guests, handle check-ins/outs, resolve guest requests and complaints.
• Park cars and make frequent trips to the airport and/or downtown Lincoln.
• Handle luggage and lift loads onto a bell cart, read tags, and complete claim checks.
• Attend all scheduled Guest Services meetings and trainings.
• Perform related duties and special projects as assigned.
• Represent the hotel professionally and remain calm during heavy activity.

Skills

Customer service

Interpersonal skills

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Valet/Shuttle Driver

Create memorable experiences for our guests as a valet/shuttle driver at the Lincoln Marriott Cornhusker Hotel. We only hire those who are at the top of their game and specialize in the details! Guests tell us that they love to visit our property, as a place to connect, celebrate and be inspired! Our teams deliver magic, day in and day out.

Description

Valet/Shuttle Driver

Create memorable experiences for our guests as a valet/shuttle driver at the Lincoln Marriott Cornhusker Hotel. We only hire those who are at the top of their game and specialize in the details! Guests tell us that they love to visit our property, as a place to connect, celebrate and be inspired! Our teams deliver magic, day in and day out.

Come be a part of history at this Nebraska Landmark! Part of Milwaukee based Marcus Hotels & Resorts, the Lincoln Marriott Cornhusker Hotel in downtown Lincoln has been serving Nebraska's capital city for nearly 90 years and has evolved as the benchmark for hospitality.

What will you be doing?

• Greeting/welcoming all guests, check-ins/outs, effectively resolve challenging guest requests and complaints.
• Park cars and make frequent trips to the airport and/or downtown Lincoln.
• Grasp, lift, carry and or load luggage and packages onto a bell cart to transport items throughout hotel to designated room. Read and match luggage tags, write claim tickets, and detach portion to give to guest.
• Attend all scheduled mandatory Guest Services Department meetings, trainings and hotel meetings.
• Perform all other related duties and special projects as requested and/or assigned.
• Represent the hotel with professionalism and decorum – including remaining calm and alert, especially during emergency and/or heavy hotel activity.

What you will bring to the role

• High school diploma or equivalent required. Prior hospitality or valet experience preferred. Must have a current Drivers License and ability to maintain an active and valid license for the duration of employment.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays and the ability to work under pressure.
• Ability to effectively deal with guest and employee concerns in a friendly and positive manner. This involves listening to the nature of concern, demonstrating empathy with the customer and providing positive and proactive solutions.
• Excellent interpersonal, listening and communication skills to include the ability to read, write, speak, and understand the English Language sufficiently to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to lift, push, pull and/ or carry or otherwise move packages and boxes and luggage up to 100 lbs. continuously throughout shift.
• Must be able to represent the company in a professional, well-groomed and courteous manner at all times.

What is in it for you

• Free well-balanced meal per shift
• Discounts on room rates, dining, golfing, skiing, and spa at Marcus Hotels & Resorts and Marriott worldwide locations
• Free parking
• \"Two for one\" movie theater coupons at Marcus Theatres
• Career growth opportunities with ability to transfer between properties
• Paid vacation days, annual wage increases, and additional benefits including medical, dental, and vision insurance, employee assistance program, and retirement benefits, recognition programs, and unlimited employee referral bonus

About Marcus Hotels & Resorts

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people on the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.

The Lincoln Marriott Cornhusker Hotel/Miller Time Pub & Grill and Marcus Hotels & Resorts are an Equal Opportunity Employer.