Valet & Parking Operations Leader

Ace Parking Inc.; Phoenix (AZ); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Flexible Spending Accounts

401k

Vacation/Sick

Holiday

Job summary

Ace Parking Inc. is seeking an experienced hotel operations manager to lead all aspects of the valet drive’s daily operations, delivering a seamless guest experience. You will supervise a team of valet attendants and collaborate with hotel departments to uphold service excellence.

The ideal candidate has 5+ years in parking or hospitality management, strong leadership and communication skills, and a track record of managing high-end guest services. A bachelor’s degree or equivalent is preferred.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• Minimum 5 years of parking or hospitality management experience.
• Demonstrated experience leading a high-end customer facing parking or Valet program.
• Strong leadership and management skills a must.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).
• Financial acumen is a plus.

Responsibilities

• Manage the day-to-day valet operations, ensuring adherence to established procedures and standards.
• Plan personnel utilization, interview, and selection, policy compliance, training oversight, supervision, performance review, and adherence to all laws and regulations.
• Develop and implement operational procedures to optimize efficiency and customer service.
• Recruit, hire, train, and schedule valet attendants and support staff.
• Hold team members accountable for their roles and responsibilities, providing regular performance feedback and conducting performance evaluations.
• Promote a culture of professionalism, accountability, and exceptional customer service among the team.
• Accountable for maintaining a safe environment for both employees and guests, including vehicle safety and traffic control.
• Oversee the maintenance and upkeep of valet equipment, such as key storage systems, parking booths, and signage.
• Accountable for the cleanliness and appearance of the valet parking area.

Skills

Leadership

Hospitality management

Guest service

Communication

Team supervision

Education

Bachelor's degree or equivalent

Job description

Ace Parking Inc. is seeking an experienced hotel operations manager to lead all aspects of the valet drive’s daily operations, delivering a seamless guest experience. You will supervise a team of valet attendants and collaborate with hotel departments to uphold service excellence.

The ideal candidate has 5+ years in parking or hospitality management, strong leadership and communication skills, and a track record of managing high-end guest services. A bachelor’s degree or equivalent is preferred.