HOTEL PARKING MANAGER

Ace Parking; Phoenix (AZ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible Spending Accounts

401(k)

Vacation/Sick leave

Holiday pay

Discount programs

Job summary

Ace Parking is seeking an experienced hotel operations manager to oversee daily valet drive operations and lead a team of attendants, ensuring a seamless guest experience. You will collaborate with hotel departments to uphold service standards and safety while driving profitability.

The ideal candidate brings 5+ years in parking or hospitality management, strong leadership, excellent communication, and the ability to manage resources effectively in a high-end guest environment.

Qualifications

• Bachelor’s degree or equivalent education and experience.
• Minimum 5 years of parking or hospitality management experience.
• Experience leading a high-end customer-facing parking/valet program.
• Strong leadership and management skills are essential.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).
• Financial acumen is a plus.

Responsibilities

• Oversee day-to-day valet operations, ensuring adherence to procedures and standards.
• Plan staffing, interview, hire, train, and schedule attendants; conduct performance reviews.
• Develop and implement procedures to optimize efficiency and guest service.
• Monitor financial performance, control costs, and improve profitability.
• Lead training and motivation to deliver exceptional customer service.
• Foster clear communication within team and with other hotel departments.
• Maintain a safe environment for staff and guests and ensure equipment upkeep.

Skills

Leadership

Communication

Organizational abilities

Financial acumen

Interpersonal abilities

Physical ability to lift 50 lbs

Education

Bachelor’s degree or equivalent education

Job description

About The Position

As a hotel operations manager, you will oversee and lead all aspects of the valet drive’s daily operations to ensure a seamless guest experience. You will manage a team of valet parking attendants and work closely with other hotel departments to maintain high standards of service and guest satisfaction. You will uphold the company’s core values by carrying out the following responsibilities:

Accountability

• Manage the day‑to‑day valet operations, ensuring adherence to established procedures and standards.
• Plan personnel utilization, interview, select staff, ensure policy compliance, train, supervise, and conduct performance reviews.
• Develop and implement operational procedures to optimize efficiency and customer service.
• Recruit, hire, train, and schedule valet attendants and support staff.
• Hold team members accountable for their roles and responsibilities, providing regular performance feedback.
• Promote a culture of professionalism, accountability, and exceptional customer service among the team.
• Maintain a safe environment for both employees and guests, including vehicle safety and traffic control.
• Oversee the maintenance and upkeep of valet equipment, such as key storage systems, parking booths, and signage.
• Ensure the cleanliness and appearance of the valet parking area.

Profitability

• Monitor financial performance, including revenue, expenses, and labor costs.
• Implement cost‑control measures to maximize profitability while maintaining service quality.
• Identify opportunities for revenue growth through promotions, pricing strategies, or additional services.
• Analyze financial data and implement strategies to maximize profitability, such as optimizing staffing levels and pricing structures.
• Set and track key performance metrics related to operational efficiency, customer service, and financial performance.
• Award accountability for meeting or exceeding established performance targets.

Exceptional Service

• Train and motivate valet staff to provide exceptional customer service.
• Address customer inquiries, concerns, and complaints in a professional and timely manner.
• Regularly assess service quality through feedback mechanisms and take corrective actions as needed.
• Ensure that guests receive exceptional service and address any guest concerns or complaints promptly and effectively.
• Continuously monitor customer feedback and take corrective actions to improve service quality.

Communication

• Foster clear and open communication within the valet team and with other departments.
• Coordinate with hotel or venue management to ensure a seamless guest experience.
• Conduct regular meetings with staff to relay important information and gather input.

Family

• Create a positive and supportive work environment that promotes a sense of belonging and teamwork among staff.
• Encourage a healthy work‑life balance for team members.
• Offer opportunities for professional growth and development within the department.

About You

The ideal candidate will possess strong leadership skills, excellent organizational abilities, and a passion for providing top‑notch parking services.

Your Qualifications

• Bachelor’s degree or equivalent education and experience.
• Minimum 5 years of parking or hospitality management experience.
• Demonstrated experience leading a high‑end customer‑facing parking or valet program.
• Strong leadership and management skills are a must.
• Excellent communication and interpersonal abilities.
• Physical ability to lift heavy items (50 lbs).
• Financial acumen is a plus.

Benefits

• Medical, dental, vision, life insurance coverage
• Flexible Spending Accounts
• 401(k)
• Vacation/Sick leave
• Holiday pay
• Discount programs

Equal Employment Opportunity

Ace Parking is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, Ace Parking will ensure that persons with disabilities are provided reasonable accommodation. If reasonable accommodation is needed, please email: [e-mail] describing the accommodation.