Valet Operations Lead - Guest Experience

The Pueblo of Sandia; Albuquerque (NM); On-site; USD 36,000 - 52,000; Full time

Job summary

The Pueblo of Sandia is seeking a Valet Supervisor to oversee valet attendants, enforce guest service standards, and support front office operations. You will drive vehicles with manual and automatic transmissions, document any damage, and ensure security of keys while delivering friendly service to guests.

Qualified candidates have at least 3 years in hospitality or customer service, a valid New Mexico driver’s license, and the ability to train and schedule staff.

Qualifications

• Minimum of 3 years hospitality or customer service experience.
• Ability to provide exceptional customer service and resolve guest issues.
• Must have a valid NM driver’s license and good driving record.
• Ability to drive vehicles with manual and automatic transmissions.
• Experience supervising staff and handling scheduling and training.

Responsibilities

• Supervise valet attendants and enforce guest service standards.
• Assist Front Office Manager with training, scheduling, and employee issues.
• Maintain security controls for vehicles and keys and manage tipping procedures.
• Park and retrieve vehicles safely and accurately; document damages.
• Communicate with other departments to support guest experience.

Skills

Hospitality experience

Customer service

Driving

Supervisory experience

Training skills

Knowledge of local area

Education

High School diploma or GED

Job description

The Pueblo of Sandia is seeking a Valet Supervisor to oversee valet attendants, enforce guest service standards, and support front office operations. You will drive vehicles with manual and automatic transmissions, document any damage, and ensure security of keys while delivering friendly service to guests.

Qualified candidates have at least 3 years in hospitality or customer service, a valid New Mexico driver’s license, and the ability to train and schedule staff.