Shuttle Services Supervisor

Sandia Resort & Casino; Albuquerque (NM); On-site; USD 42,000 - 64,000; Full time

Job summary

Sandia Resort & Casino seeks a Transportation Supervisor to oversee drivers and assist the Guest Services Coordinator in managing routes and shuttle operations for guests and employees. The role emphasizes safety, efficiency, and guest satisfaction in a hospitality setting.

The successful candidate will have 3+ years in transportation or hospitality, a year of supervisory experience, and a valid NM driver’s license; CDL B with P endorsement preferred.

Qualifications

• Must be at least 25 years of age.
• High School diploma or GED equivalent required.
• Three (3) years’ work experience within a transportation and/or hospitality industry.
• One (1) year supervisory experience
• Ability to drive Manual and Automatic Transmission vehicles.
• Must possess and maintain a valid, unrestricted New Mexico Driver’s License.
• Class B CDL with Passenger endorsement is preferred.
• Must be able to successfully pass a stringent background investigation.
• Will require a pre-employment and random drug screening.

Responsibilities

• Oversees and trains Transportation Drivers and assists Guest Services Coordinator.
• Interviews and hires Transportation Drivers.
• Develops and monitors guest services standards drivers provide to guests.
• Monitors driving records and certifications of shuttle drivers.
• Maps routes and coordinates with area hotels for pickups/returns.
• Maintains vehicles and cleanliness of department fleet.
• Maintains vehicle usage and maintenance records in Fleet Management System.
• Ensures department SOPs are followed by drivers.
• Reports accidents/incidents and vehicle damage.
• Greets and assists guests; supports positive work culture.

Skills

Supervisory

Route planning

Guest service

Training

Education

High School diploma or GED

Tools

Fleet System

Job description

Sandia Resort & Casino seeks a Transportation Supervisor to oversee drivers and assist the Guest Services Coordinator in managing routes and shuttle operations for guests and employees. The role emphasizes safety, efficiency, and guest satisfaction in a hospitality setting.

The successful candidate will have 3+ years in transportation or hospitality, a year of supervisory experience, and a valid NM driver’s license; CDL B with P endorsement preferred.