VALET LEAD SUPERVISOR

Grand Beach Hotel; Surfside (FL); Presencial; USD 25.000 - 26.000; Jornada completa

Descripción de la vacante

Grand Beach Hotel in Surfside, FL is seeking a Valet Supervisor to manage parking operations and deliver service that exceeds guest expectations. You will supervise valet staff, schedule work shifts, coach employees, greet guests, and ensure the safe retrieval of vehicles while maintaining high standards of courtesy and efficiency.

Collaborate with other departments to fulfill requests, uphold quality standards, and contribute to a positive hotel image.

Formación

• Excellent written and oral communication skills.
• Experience in high-stress situations with tight deadlines.
• Previous supervisory experience.

Responsabilidades

• Assist Director of Valet with staff schedules and coaching.
• Oversee staff to ensure consistent department practices.
• Greet guests and assist with vehicle retrieval.
• Maintain service standards and effective interdepartment communication.

Conocimientos

Communication skills

Supervisory experience

High-stress experience

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Surfside, FL, US

Salary Range: $18.00 To $19.00 Hourly

As a Valet Supervisor you will ensure the safe and efficient parking operations of the hotel, while delivering service that exceeds our customer/client's expectations.

Essential Functions

• Assist the Director of Valet with employees' schedules, coach and counsel, training and disciplinary action where necessary. Evaluate on-the-job performance.


• Oversee staff to ensure crews are utilizing department practices for consistency.


• Greet arriving and departing employee and guests.


• Retrieve guest vehicles from specified areas in an efficient and safe manner.


• Ensure standards for quality, customer service culture expectations are met.


• Interface with other departments in order to meet guests, and prospective requests.


• Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies, procedures, and standards of service to achieve the overall objectives of this position.


• Meet departmental productivity, organization, punctuality/attendance and consistency standards.


• Maintain a positive and respectful attitude.


• Communicate regularly and effectively with all employees, supervisors, managers and directors.

Qualifications

• Excellent written and oral communication skills


• Previous experience working in high-stress situations with tight deadlines/high customer expectations


• Previous supervisory experience


• Previous experience in the parking and hospitality industry preferred

Experience

• Must have a minimum of 2 years Valet Supervisor experience, hotel/hospitality experience preferred.