VALET SUPERVISOR

Grand Beach Hotel; Surfside (FL); On-site; USD 23,000 - 25,000; Full time

Job summary

Grand Beach Hotel in Surfside, FL is seeking a motivated Valet Supervisor to oversee the safe and efficient parking operations while delivering service that exceeds guest expectations.

You will supervise valet staff, assist the Director with scheduling and training, greet guests, retrieve vehicles, and ensure adherence to quality standards and departmental procedures.

Qualifications

• Excellent written and oral communication skills.
• Experience in high-stress environments with tight deadlines and high customer expectations.
• Supervisory experience.
• Experience in parking or hospitality industry preferred.

Responsibilities

• Assist the Director of Valet with staff scheduling, coaching, training and disciplinary actions.
• Oversee staff to ensure consistent department practices.
• Greet arriving and departing guests and employees.
• Retrieve guest vehicles safely and efficiently.
• Maintain quality standards and customer service culture.
• Coordinate with other departments to meet guest requests.
• Complete duties per hotel policies to achieve departmental objectives.
• Maintain productivity, punctuality and professional conduct.
• Communicate effectively with employees, supervisors, managers and directors.

Skills

Communication skills

Supervisory experience

Parking & hospitality experience

Work under pressure

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Surfside, FL, US

Salary Range: $17.00 To $18.00 Hourly

As a Valet Supervisor you will ensure the safe and efficient parking operations of the hotel, while delivering service that exceeds our customer/client's expectations.

Essential Functions

• Assist the Director of Valet with employees' schedules, coach and counsel, training and disciplinary action where necessary. Evaluate on-the-job performance.


• Oversee staff to ensure crews are utilizing department practices for consistency.


• Greet arriving and departing employee and guests.


• Retrieve guest vehicles from specified areas in an efficient and safe manner.


• Ensure standards for quality, customer service culture expectations are met.


• Interface with other departments in order to meet guests, and prospective requests.


• Perform all duties and responsibilities in a timely and efficient manner in accordance with established hotel policies, procedures, and standards of service to achieve the overall objectives of this position.


• Meet departmental productivity, organization, punctuality/attendance and consistency standards.


• Maintain a positive and respectful attitude.


• Communicate regularly and effectively with all employees, supervisors, managers and directors.

Qualifications

• Excellent written and oral communication skills


• Previous experience working in high-stress situations with tight deadlines/high customer expectations


• Previous supervisory experience


• Previous experience in the parking and hospitality industry preferred

Experience

• Must have a minimum of 2 years Valet Supervisor experience, hotel/hospitality experience preferred.