SHIFT MANAGER

Ace Parking; Menlo Park (CA); On-site; USD 39,000 - 41,000; Full time

Benefits offered by this job

Flexible Spending Accounts

401k

Vacation/Sick

Holiday

Job summary

ACE Parking is seeking a dedicated shift supervisor to lead and inspire a team in hospitality service. You will oversee daily operations, ensuring smooth shifts, clear communication, and exceptional guest experiences.

The ideal candidate has 1–2 years of supervisory experience, strong leadership, and a passion for customer service. This role offers competitive hourly pay and opportunities for growth within a large, established organization.

Qualifications

• 1–2 years’ experience as a supervisor.
• Strong leadership and communication skills.
• Previous valet or customer service experience.
• Proficiency in managing and coordinating a team.
• Ability to remain calm and effective in high‑pressure situations.
• Excellent problem‑solving and decision‑making abilities.
• Attention to detail and organization.
• Physical ability to move quickly and lift up to 50 lbs.

Responsibilities

• Assume full accountability for the safety and security of guests' vehicles, ensuring responsible handling by the valet team.
• Supervise and motivate employees during the designated shift.
• Maintain and update shift reports and other documentation as required.
• Maintain accurate records of parked vehicles and key management, while strictly adhering to established policies and procedures.
• Assist in scheduling and organizing employee work schedules.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Foster a culture of accountability among valet team members by setting clear expectations and providing regular feedback.
• Provide exceptional customer service and address guest inquiries promptly.

Skills

Leadership

Communication

Customer service

Supervision

Team management

Problem solving

Attention to detail

Physical ability

Job description

Compensation Range: $28.00-$30.00 per hour

About Us:

One of the reasons why we are the nation’s leading parking management expert is because we recognize that "people" are what makes our company successful. It is this recognition that serves as the foundation and building block for our continued growth and success. Having been in business for over 75 years, we understand what it means to earn "Every Thank You," which is treating our clients, partners, guests, and team members with utmost respect and courtesy. As one of the largest privately held management companies, we have the experience, passion, and the know-how to withstand the test of time and to disrupt the new marketplace with exploding new technologies.

Culture:

We have a strong, distinctive culture – a culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.

About the Position:

We are seeking a dedicated and enthusiastic shift supervisor to lead and inspire our team in the hospitality service industry. With excellent communication skills, a passion for customer service and an eye for detail, you will thrive in this role where you will be responsible for ensuring the smooth running of daily operations.

This is an exciting opportunity for someone who is looking for a challenging and rewarding career path.

Accountability

• Assume full accountability for the safety and security of guests' vehicles, ensuring responsible handling by the valet team.
• Supervise and motivate employees during the designated shift.
• Maintain and update shift reports and other documentation as required.
• Maintain accurate records of parked vehicles and key management, while strictly adhering to established policies and procedures.
• Assist in scheduling and organizing employee work schedules.
• Ensure compliance with company policies, procedures, and health and safety regulations.
• Foster a culture of accountability among valet team members by setting clear expectations and providing regular feedback.

Communication

• Facilitate clear and effective communication within the valet team, ensuring seamless coordination during shifts.
• Serve as the main point of contact for guests, addressing inquiries, concerns, and feedback professionally and promptly.
• Collaborate with other supervisors and management to ensure a unified approach to service and problem-solving.

Family

• Train new employees and provide ongoing coaching and feedback.
• Cultivate a sense of camaraderie and unity within the valet team, treating colleagues as part of the work family.
• Collaborate with other supervisors and managers to improve overall operations.
• Lead by example, supporting team members during peak times or when additional assistance is needed.

Exceptional Service

• Ensure that the valet team consistently provides exceptional customer service, assisting guests, and delivering a memorable experience.
• Monitor and maintain the cleanliness and organization of the valet area to enhance the overall guest experience.
• Address and resolve customer complaints or issues, ensuring customer satisfaction.
• Continuously seek opportunities to improve overall customer satisfaction and restaurant performance.

Profitability

• Contribute to the profitability of the valet operation by efficiently managing parking spaces, optimizing staffing levels, and minimizing operational costs.
• Monitor and control labor costs and implement cost‑saving measures.

About YOU:

Our ideal candidate is passionate about customer service and able to lead by example. He/she should have excellent communication skills, be able to thrive in a fast‑paced environment and have a passion for providing exceptional customer service. If you are an organized, self‑motivated, goal‑oriented individual who enjoys working in a dynamic team environment, and possess the following experience and attributes, we’d like to hear from you.

Your Qualifications:

• 1-2 years’ experience as a supervisor.
• Strong leadership and communication skills.
• Previous valet or customer service experience.
• Proficiency in managing and coordinating a team.
• Ability to remain calm and effective in high‑pressure situations.
• Excellent problem‑solving and decision‑making abilities.
• Attention to detail and organization.
• Physical ability to move quickly and lift heavy items (up to 50 lbs.).

What We Can Offer You for All Your Hard Work:

• Flexible Spending Accounts
• 401k
• Vacation/Sick
• Holiday

ACE Parking is an Affiantative Action Federal Contractor and Equal Opportunity Employer that encourages applicants who are Protected Veterans of the U.S. Armed Forces, Individuals with Disabilities, Women, and Minorities to apply (EEO/M/F/V/D)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.