Valet & Guest Services Manager — Flexible Schedule & Growth

Crescent Hotels & Resorts; Honolulu (HI); On-site; USD 64,000 - 86,000; Full time

Benefits offered by this job

Competitive wages

Benefits plan

401K matching

Flexible scheduling

Property discounts

Marriott discounts

Job summary

Crescent Hotels & Resorts in Hawaii is seeking a Guest Services Manager to oversee all valet, door, and bell service operations and deliver exceptional guest arrivals and departures. You will guide the Guest Services team, manage scheduling, and ensure smooth operations across shifts to maintain high hospitality standards.

The role requires 3-5 years in hospitality or hotel operations, outstanding guest service and communication skills, and flexibility to work outdoors in varying weather.

Qualifications

• 3-5 years of hospitality, guest services, valet operations, or hotel operations.
• Excellent guest service and communication skills.
• Ability to work indoors and outdoors in varying weather conditions.

Responsibilities

• Supervise all Guest Services operations including valet, bell, and door attendant services.
• Recruit, train, coach, and develop Guest Services team members.
• Ensure consistent delivery of high-level hospitality and guest satisfaction.
• Manage staffing schedules and labor coverage for all shifts.
• Monitor operational flow, guest arrivals/departures, and vehicle management.
• Resolve guest concerns professionally and promptly.
• Ensure compliance with safety, service, and company standards.
• Oversee tip pool administration and operational reporting.
• Coordinate with hotel and restaurant leadership to support overall guest experience.

Skills

Guest service

Communication

Job description

Crescent Hotels & Resorts in Hawaii is seeking a Guest Services Manager to oversee all valet, door, and bell service operations and deliver exceptional guest arrivals and departures. You will guide the Guest Services team, manage scheduling, and ensure smooth operations across shifts to maintain high hospitality standards.

The role requires 3-5 years in hospitality or hotel operations, outstanding guest service and communication skills, and flexibility to work outdoors in varying weather.