Valet & Guest Services Concierge | Flexible Schedule

Andaz; Wailea (HI); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health / Dental / Vision / Chiropratic

401K Retirement Savings Plan

Employee Stock Purchase Plan

Paid Vacation and Sick, Floating Holls

Discounted rooms at Hyatt locations

Up to 12 complimentary rooms after 90+

Job summary

Andaz Maui at Wailea invites applications for a Valet Clerk. This highly visible role requires multitasking, prioritizing guest requests, and delivering a seamless guest experience.

You will be knowledgeable about hotel services, transportation, and local area information to assist guests effectively. Key duties include answering calls, dispatching valet colleagues, handling vehicle retrievals and luggage, processing valet payments, and keeping accurate logs.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Prior experience in Valet, guest services, or Front Desk a plus, but not required
• Refined verbal and written communication skills
• Ability to stand for long periods of time
• Ability to push, pull and lift up to 50lbs
• Ability to work both independently and as part of a team
• Must be able to provide excellent customer service
• Must be computer savvy
• Must be detailed oriented
• Must be able to work a flexible schedule including mornings, midday, afternoons, evenings, weekends, and holidays

Responsibilities

• Answering calls from guests, vendors, and team members requiring assistance
• Dispatching guest service & valet colleagues to handle requests such as (but not limited to):
• Vehicle retrievals
• Luggage pulls
• Luggage deliveries
• Room move assistance
• Resort orientations.
• Provides Valet service assistance during busy periods
• Maintaining logs, storing and maintaining vehicle keys.
• Keeps track of guest’s arrivals and departures daily and communicates with the Bell/Valet team to assist guests in a timely manner.
• Assisting guests with general inquiries, responding to guest requests, questions and effectively solving guest concerns.
• Communicating service request calls to a variety of hotel departments
• Post & processes payment for valet parking and associated fees.
• Using hotel network efficiently as an information resource to keep current on hotel events, hours of operation, guest information and communications through email.

Skills

Customer service

Multitasking

Guest services

Teamwork

Excellent communication

Flexibility

Computer savvy

Job description

Andaz Maui at Wailea invites applications for a Valet Clerk. This highly visible role requires multitasking, prioritizing guest requests, and delivering a seamless guest experience.

You will be knowledgeable about hotel services, transportation, and local area information to assist guests effectively. Key duties include answering calls, dispatching valet colleagues, handling vehicle retrievals and luggage, processing valet payments, and keeping accurate logs.