Valet & Guest Services Concierge

Marriott-International; Tamuning (GU); On-site; USD 30,000 - 42,000; Full time

Job summary

The Westin Resort Guam is seeking a courteous Concierge/Porter to assist guests with luggage, escort them to their rooms, and support room service delivery in Tumon, Guam. The role emphasizes friendly greetings, accurate information, and adherence to hotel standards.

Candidates should have strong communication skills, a guest-first attitude, and the ability to multi-task in a fast-paced environment. Multilingual abilities are preferred to serve diverse guests.

Qualifications

• Excellent communication and customer service skills.
• Ability to greet guests warmly and handle requests professionally.
• Capable of handling multiple tasks in a fast-paced hotel environment.

Responsibilities

• Assist guests with luggage and transportation upon arrival and departure.
• Escort guests to rooms and ensure guest room satisfaction.
• Take and relay room service orders; maintain knowledge of menus.
• Respond to guest requests and resolve issues in a timely manner.
• Maintain safety and cleanliness of the work area and storage of luggage.

Skills

Guest service

Communication skills

Multilingual (preferred)

Tools

Micros system

Job description

The Westin Resort Guam is seeking a courteous Concierge/Porter to assist guests with luggage, escort them to their rooms, and support room service delivery in Tumon, Guam. The role emphasizes friendly greetings, accurate information, and adherence to hotel standards.

Candidates should have strong communication skills, a guest-first attitude, and the ability to multi-task in a fast-paced environment. Multilingual abilities are preferred to serve diverse guests.