Waitstaff - Banquet

Marriott-International; Tamuning (GU); On-site; USD 28,000 - 36,000; Full time

Job summary

The Westin Resort Guam is seeking a dedicated Banquet Associate to prepare and service event spaces on property in Tumon, Guam. You will help set up banquet rooms according to guest instructions and maintain equipment, cleanliness, and safety throughout shifts.

Responsibilities include transporting gear, assisting during events, processing beverage charges per banquet orders, and breaking down rooms after functions while ensuring guest satisfaction and adherence to hotel standards.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of food and beverage and banquet experience.
• Ability to work varying schedules.
• Maintain safety and cleanliness standards.

Responsibilities

• Set up banquet rooms per guest instructions.
• Transport equipment between kitchen and banquet rooms.
• Be present before and during events to provide service.
• Break down rooms and return supplies to storage.
• Handle cash according to banquet event orders.
• Follow hotel safety and cleanliness standards.

Skills

Food & Beverage

Guest service

Cash handling

Safety procedures

Time management

Education

High school diploma

Job description

The Westin Resort Guam, 105 Gun Beach Road, Tumon, Guam, United States of America

Job Description

Posted Thursday, August 27, 2026 at 9:00 AM

Position Purpose

Responsible for setting up and breaking down banquet rooms per guest's request.

Essential Job Functions

• Set up meeting and banquet rooms following verbal and/or written instructions
• Carefully transport all required equipment, including but not limited to tables, chairs, vases, glassware and flatware, between kitchen or storage area and appropriate meeting and banquet room
• Be present at meeting and banquet rooms before and during breaks of meetings or parties to provide any requested service
• Break down meeting and banquet rooms at end of function
• Carefully transport all supplies, including but not limited to tables, chairs, or glassware to appropriate storage or cleaning facility at end of function
• Ensure all rooms are cleaned following hotel standards and procedures
• Maintain safety and cleanliness of work station. Ensure work area meets standards set at completion of shift
• Inspect all equipment. Report any problems to appropriate personnel. Follow up to ensure correction of problem
• Responsible for handling cash, upon check presentation based on banquet event order requirements on beverage charges
• Responsible to perform any extra job related work that is tasked by the Leaders and not written on the given Job Description

Customer Service

• Interact in courteous and professional manner with guests and hotel staff with whom employee comes into contact
• Attend to guest's request or complaints when possible and appropriate; when inappropriate inform supervisor or appropriate person of request and follow up to ensure it was resolved

Other

• Assist with related duties and special projects as requested
• Attending training sessions set out by the Westin Resort to ensure continued personal development
• Attending Departmental meeting for improvement and update on Westin Resort new information

Required Knowledge and Skills

• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form
• Ability to focus and maintain attention to the performance of tasks despite periods of interruptions
• Ability to work and complete assignment on time despite frequent stressful, emergency, critical or unusual interruptions
• Ability to maintain good relations with staff and guests
• Ability to memorize, recollect and quickly retrieve dates, names, times and other data
• Ability to converse calmly with irate guests, superiors, and subordinates in sometimes intense emotional situations
• Must be able to convey positive image of self and hotel
• Knowledge and ability to maintain state and federal health code standards
• Advance culinary knife skills, cooking methods, soups, sauces, butchering, product identification, preparing stocks, expediting, as it relates to assigned work station required
• Must be able to understand and comply with safety precautions in use of chemicals

Required Education and Experience

• High school or equivalent education required

Special Position Requirements

• All employees must maintain a neat, clean, and well-groomed appearance
• Must be able to obtain and maintain a health certificate during employment
• Must be able to obtain and maintain an ABC license during employment
• Minimum one year of food and beverage, and banquet experience

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. Job description is subject to change at any time.

The Westin Resort Guam is an equal opportunity affirmative action employer and selects individuals best matched for the job based upon job-related qualifications regardless of gender, race, color, religion, creed, sex, sexual orientation, age, national origin, pregnancy, ancestry, marital status, veteran status, disability, handicap, citizenship status or any other status or characteristic protected by law.

The Westin Resort Guam, 105 Gun Beach Road, Tumon, Guam, United States of America