Hotel Public Areas Specialist – Guest Experience

Marriott-International; Tumon Tank Farm (GU); On-site; USD 16,531 - 22,041; Full time

Job summary

The Westin Resort Guam in Tumon is seeking a Public Area Attendant to keep all public spaces, guest areas and offices clean and inviting. You will perform general cleaning, restrooms, hallways and lobby areas while ensuring safety and quality standards.

You must follow PPE guidelines, handle chemicals safely, and be prepared to obtain BT-A certification and a forklift license. The role emphasizes courteous guest service and the ability to respond quickly to requests.

Qualifications

• Ability to focus and maintain attention to performance of tasks despite interruptions.
• Excellent guest service and courteous communication.
• Willingness to obtain BT-A certification and forklift license.
• Ability to follow PPE guidelines and safety procedures.

Responsibilities

• Clean and maintain public areas, lobby, restrooms, offices and guest spaces.
• Remove trash and support guest requests.
• Follow housekeeping guidelines and safety practices.
• Enter offices for maintenance or pest control as needed.
• Follow work orders to fulfill requests and maintain cleanliness.

Skills

Attention to detail

Customer service

Communication skills

Confidentiality

Multitasking

Tools

BT-A Certification

Forklift license

Job description

The Westin Resort Guam in Tumon is seeking a Public Area Attendant to keep all public spaces, guest areas and offices clean and inviting. You will perform general cleaning, restrooms, hallways and lobby areas while ensuring safety and quality standards.

You must follow PPE guidelines, handle chemicals safely, and be prepared to obtain BT-A certification and a forklift license. The role emphasizes courteous guest service and the ability to respond quickly to requests.