Hotel Resort Waitstaff – Guest Experience

Marriott-International; Tamuning (GU); On-site; USD 26,000 - 32,000; Full time

Job summary

The Westin Resort Guam is seeking a courteous Waitstaff to enhance guest dining experiences at Gun Beach Road campus. You will greet guests, take orders, serve food and beverages, handle payments, and ensure impeccable table presentation.

This role requires strong communication, the ability to multitask in a fast-paced hotel environment, and a neat appearance. Prior customer service in hospitality is preferred; bilingual abilities are a plus.

Qualifications

• Excellent communication skills for guest interaction.
• Ability to handle cash/credit transactions accurately.
• Polished appearance and professional demeanor.
• Ability to manage guest requests with courtesy and speed.
• Comfort with high-paced hospitality environments.

Responsibilities

• Greet guests and seat them, confirming reservations when needed.
• Take orders, answer questions about menu items, and upsell where appropriate.
• Present food/beverages and ensure timely service to tables.
• Record orders electronically and process payments accurately.
• Maintain cleanliness and setup of dining areas; restock as required.

Skills

Exceptional communication

Multilingual abilities

Attention to detail

Cash handling

Phone etiquette

Teamwork

Safety and sanitation

Education

High school diploma

Job description

The Westin Resort Guam is seeking a courteous Waitstaff to enhance guest dining experiences at Gun Beach Road campus. You will greet guests, take orders, serve food and beverages, handle payments, and ensure impeccable table presentation.

This role requires strong communication, the ability to multitask in a fast-paced hotel environment, and a neat appearance. Prior customer service in hospitality is preferred; bilingual abilities are a plus.