Valet & Bellperson (Part-Time)

El Roblar Investment Property Manager LLC; Ojai (CA); On-site; USD 23,000 - 32,000; Part time

Job summary

El Roblar Investment Property Manager LLC in Ojai, CA is seeking a part-time valet/guest services associate for the hotel property. The role includes greeting guests, assisting with luggage, guiding to rooms, and coordinating valet services, with attention to safety and guest satisfaction.

You will manage vehicle keys and logs, complete overnight paperwork, maintain front drive appearance, and provide personalized recommendations to guests.

Qualifications

• Prior experience in hospitality, guest services, valet, or front office operations preferred.
• Must have a valid driver’s license with clean driving record.
• Ability to lift up to 50 lbs and stand for extended periods.
• Excellent interpersonal and communication skills.

Responsibilities

• Greet guests on arrival and departure with warmth.
• Assist with unloading luggage and escort guests to rooms.
• Coordinate valet tickets and safely park guest vehicles.
• Maintain front drive cleanliness and appearance at all times.
• Complete overnight paperwork and logging of valet charges.
• Offer local recommendations and assist with guest requests.
• Ensure doors are attended and guests receive prompt assistance.

Skills

Hospitality experience

Guest services

Valet operations

Front office operations

Interpersonal communication

Lift up to 50 lbs

Standing for long periods

Customer service

Job description

• Base Pay $20.00 / Hour
• Other Compensation Tips
• Job Category Hotels, Hospitality, Valet
• Industry Hospitality, Hotels, Valet
• Employee Type PT Non-Exempt

This is a Part Time/Seasonal Position

Primary Responsibilities

• Guest Arrival and Departure
• Greet all arriving and departing guests with a warm, genuine welcome and farewell.
• Assist guests with unloading luggage and belongings upon arrival.
• Escort guests to their rooms and provide a complete room orientation, pointing out features, amenities, and services.
• Assist departing guests with luggage and coordinate vehicle retrieval in a timely manner.
• Maintain the cleanliness and presentation of the front drive and main entrance at all times.
• Ensure doors are attended to and guests receive immediate acknowledgment and assistance.
• Valet Operations
• Greet arriving guests at the drive and obtain necessary information for valet tickets.
• Complete valet documentation accurately and legibly.
• Safely Park and retrieve guest vehicles in the designated lots, maintaining efficient organization.
• Manage vehicle keys and logs securely throughout each shift.
• Complete all required overnight paperwork and reporting to ensure valet charges and records are accurate.
• Monitor the condition of vehicles and immediately report any concerns or damages.

Guest Relations and Concierge Support

• Engage guests in friendly, professional conversation to create a welcoming atmosphere.
• Offer personalized recommendations for dining, shopping, and local attractions.
• Support Front Office and Concierge teams by communicating guest preferences, special requests, or service needs.
• Handle guest inquiries or issues with professionalism, empathy, and prompt resolution.
• Represent Hotel El Roblar's service philosophy through genuine hospitality and attention to detail.

Operational Expectations

• Maintain professional appearance and demeanor in accordance with hotel standards.
• Demonstrate complete knowledge of hotel amenities, services, and local area points of interest.
• Communicate clearly and effectively with Front Office, Housekeeping, and other departments to support a seamless guest experience.
• Adhere to all safety, security, and key control procedures.
• Exercise sound judgment during busy periods; prioritize guest engagement while maintaining efficient traffic flow.

Take ownership of the front drive and entrance experience - ensuring consistent, high-quality guest interaction.

Requirements

• Prior experience in hospitality, guest services, valet, or front office operations preferred
• Valid driver’s license with a clean driving record required
• Ability to safely operate manual and automatic vehicles
• Excellent interpersonal and communication skills
• Ability to lift and carry luggage (up to 50 lbs.) and stand for extended periods

MUST BE ABLE TO WORK DAYS, EVENINGS, WEEKENDS AND HOLIDAYS