Bell Staff/Valet

The Cliffs Resort; Pismo Beach (CA); On-site; USD 20,664 - 27,552; Part time

Job summary

A beachfront hotel in Pismo Beach is seeking Bell Staff and Valet attendants to create lasting memories for guests. This role requires excellent guest engagement skills, a clean driving record, and the ability to work flexible hours, including weekends and holidays. Responsibilities include providing luggage assistance, safely parking vehicles, and ensuring guest satisfaction through attentive service. Candidates must be at least 21 years old and possess a professional appearance.

Qualifications

• Must provide proof of a clean driving record prior to employment.
• Must be 21 years old to valet park.
• Professional appearance is required.

Responsibilities

• Greet and engage all guests with a welcoming attitude.
• Ensure luggage arrives promptly to guests.
• Safely park guest vehicles in the valet lot.

Skills

Strong multitasking abilities

Excellent command of the English language

Ability to work with people

Education

High school diploma or equivalent

Job description

Position Summary

Bell Staff and Valet attendants are the first impression for guests and vital for the hotel’s success.

You must be 25 years of age or older to drive a company vehicle and transport hotel guests/passengers.

You must be 21 years of age or older to valet and park a hotel guest's vehicle with no passengers inside.

How it is important to our mission

Providing a welcoming atmosphere, handling guests’ property with care, and always acting as a concierge help create lasting memories through genuine service and thoughtful amenities.

Essential Functions of the Job

• On‑site work required.
• Must be available to work 2 shifts per week.
• Must be available to work weekends, nights, and holidays.
• Must be able to work flexible hours and weekends based on occupancy.
• Greet and engage all guests with a welcoming, friendly attitude, showing genuine interest and concern.
• Consistently personalize interactions, using the guest's name in accordance with their preference.
• Communicate with guests in an articulate manner, using correct verbiage and avoiding slang.
• Open and close vehicle doors for arriving guests.
• Offer luggage assistance curbside, notifying guests that luggage will be stored in a secure location.
• Ensure luggage arrives within 10 minutes of registration completion; within 8 minutes for departure or 5 minutes for prearranged time.
• Load and unload luggage carts and vehicles as needed.
• Escort guests to rooms, provide room tours and additional assistance as needed.
• Demonstrate a genuine sense of interest and concern, or anticipatory service when appropriate.
• Serve all guest requests with graciousness, professionalism, and a sense of urgency (e.g., running to retrieve a guest’s car).
• Issue valet parking tickets and properly mark any existing damage on guest vehicles before parking.
• Act in accordance with company policies regarding vehicle usage.
• Safely park guest vehicles in valet lot.
• Share local expertise, providing first‑hand recommendations, directions, and transportation options.
• Drive company vehicles throughout San Luis Obispo County, including daily airport pickups.
• Comply fully with hotel conditions of employment, uniform, grooming, and safety standards.
• Train new hires as necessary.
• Report any guest comments, complaints, or damage claims to manager.
• Communicate graciously and courteously with guests, management, and co‑workers.
• Perform any other job‑related tasks as directed by management.
• Report any moving violations at the time of occurrence.

Qualifications

• Provide proof of a clean driving record prior to employment and maintain it throughout employment.
• High school diploma or equivalent preferred.
• Strong multitasking abilities.
• Professional appearance.
• Ability to work with people.
• Excellent command of the English language.
• Comfortable driving vehicles.
• Must be 21 years old.
• Flexible schedule, including weekends and holidays.

Physical Requirements

• Exert up to 100 lbs occasionally, 50 lbs frequently, or 20 lbs constantly to lift, carry, push, or pull objects.
• Stand continuously for the duration of shift (6–8 hours).
• Walk/run continuously for the duration of shift (6–8 hours).
• Run continuously at a quick pace with stride for the duration of shift.
• Work in stressful situations.

This job description is not a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice.