Front Service Attendant (Bell & Valet)

The-Kahala-Hotel-; East Honolulu (HI); Sur place; USD 27 000 - 34 000; Plein temps

Résumé du poste

The Kahala Hotel in Hawaii is seeking a Bell Attendant to provide VIP service to guests by reliably transporting vehicles and luggage, guiding traffic at the front entrance, and ensuring courteous, knowledgeable support. The role emphasizes prompt vehicle movement, guest assistance, and accurate ticketing, with a focus on safety and guest satisfaction.

Ideal candidates will have a high school diploma (preferred), a clean driving record for the past three years, and the ability to drive a manual

Qualifications

• HS diploma or GED preferred.
• Previous guest experience preferred.
• Experience in a luxury resort is a plus.
• Must have a clean driving abstract for the last 3 years and be able to drive a manual transmission.

Responsabilités

• Transport guest vehicles to/from parking and assist with luggage as needed.
• Escort guests to front desk and rooms, and provide directions and information.
• Control traffic around the front entrance and manage parking duties.
• Record tickets with guest name, room number, car details and stay length.
• Maintain safety and security of keys and deliveries; assist other front-of-house roles as required.

Connaissances

Guest service experience

Manual transmission

Clean driving record

Luxury resort experience

Formation

High School Diploma preferred

Description du poste

Pay Range: ($19.79 - $24.74/ Hourly Compensation)

To provide service to hotel guests/patrons for their comfort and convenience by transporting guest vehicles in a prompt and courteous manner to and from the parking structure; escorting and transporting luggage for arriving and departing guests in a friendly, courteous manner to and from their rooms; controlling traffic around the front entrance; and acquaints each guest with hotel and room features and service

Position Requirements

• Controls traffic around the front entrance, properly parks guest vehicles in parking lot or storage garage, locates vehicle and surrenders it to guest or directs guest to parked vehicle, directs/assists guests, patrons and employees in double parking their cars, control the movement and retrieval of double parked cars, ensures the safety and security of keys left in the cars. Ticket vehicles, writing guest name, room number, car license, make/model, amount of charge and length of stay on ticket.
• Retrieves guest items from cars, busses, vans and carts. Grasps, lifts, carries, and/or load luggage and packages onto a bell cart to transport items throughout hotel designated room. Navigates bell cart through public areas, guest room corridors and to elevators. Delivers luggage/items to guest rooms in an expedient manner, according to established deadlines.
• Escorts incoming guests to the front desk and rooms, delivers daily newspaper, messages and other miscellaneous items as requested by management. Maintains a record of deliveries and movement.
• Assists Door Attendant in opening car doors an unloading/loading of luggage to ensure the smooth flow of traffic in the valet area. Relieves Door Attendant as necessary.
• Organizes and stores luggage as necessary in a designated area. Also, reads and matches luggage tags, writes claim tickets and detach portion to give to guest. Verifies customer information (room number and name) through computer system to facilitate the efficient and timely delivery of luggage and various items.
• Greets and thanks guests immediately with a friendly and sincere greeting using proper English, using a clear, pleasant voice. Remains calm and attentive, especially during heavy hotel activity and emergencies. Answers questions and offers assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.

We need at least a Friday, Saturday and Sunday all day shift commitment.

Education/Training Requirements

• High School Diploma or General Education Diploma preferred.

Experience/Skill Requirements

• Previous guest experience preferred.
• Previous experience in a luxury resort preferred
• Candidate must provide a clean driving abstract for the past 3 years
• Candidate must know how to drive a manual transmission

Full-Time/Part-Time On-Call

Shift Various Shifts

Number of Openings 1

Exempt/Non-Exempt Non-Exempt

Req Number FRO-26-00006

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.