Valet & Bell Attendant: Scottsdale Concierge

Marc & Rose Hospitality; Scottsdale (AZ); On-site; USD 21,000 - 30,000; Full time

Job summary

The Scott Resort & Spa, managed by Marc & Rose Hospitality in Scottsdale, seeks a Front Desk/Bell Attendant to warmly welcome guests, assist with luggage, and escort guests to their suites. You’ll help maintain service standards and provide local recommendations.

We value a courteous, dependable, and energetic team member with a high school diploma and a ready-to-learn attitude. This is a safety-sensitive, full-time role requiring physical mobility in a resort setting.

Qualifications

• High school diploma or equivalent preferred.
• Hospitality experience preferred, but a welcoming attitude and willingness to learn are just as important.
• A clean motor vehicle record is required for this safety-sensitive position.
• Ability to bend, stoop, kneel, push, and pull objects weighing up to 100 pounds and carry up to 50 pounds.
• Ability to stand and walk throughout the resort for most of the work period.
• Ability to learn, memorize, and consistently deliver The Scott Resort & Spa and AAA Diamond service standards.
• Clear, professional communication skills in English.
• A neat, organized appearance appropriate for a four-diamond resort.
• Strong commitment to ethical conduct, teamwork, guest service, and respect for others.

Responsibilities

• Greet arriving and departing guests warmly with sincerity, energy, and professionalism.
• Assist guests with luggage and transport between vehicles and suites.
• Escort guests to their suites and orient them from arrival.
• Visually inspect suites and report deficiencies for follow-up.
• Issue and match luggage claim tickets.
• Develop knowledge of resort amenities, hours, services, spaces, transportation, and local attractions.
• Recommend Old Town/Desert activities, shopping, golf, and more.
• Answer guest questions and bell desk calls politely and helpfully.
• Support daily operations with tasks like laundry pickup/delivery and deliveries.
• Take on additional duties as assigned by Front Office Supervisors, Managers, and General Manager.

Skills

Hospitality mindset

Customer service

Professional communication

Teamwork

Education

High school diploma or equivalent

Job description

The Scott Resort & Spa, managed by Marc & Rose Hospitality in Scottsdale, seeks a Front Desk/Bell Attendant to warmly welcome guests, assist with luggage, and escort guests to their suites. You’ll help maintain service standards and provide local recommendations.

We value a courteous, dependable, and energetic team member with a high school diploma and a ready-to-learn attitude. This is a safety-sensitive, full-time role requiring physical mobility in a resort setting.