Valet Attendant - Hyatt Regency Sonoma

Selig Parking; Santa Rosa (CA); On-site; USD 25,000 - 28,000; Part time

Job summary

The PT Valet Attendant at SELIG PARKING serves Hyatt Vineyard Creek Hotel & Spa guests in Santa Rosa, CA, by parking and retrieving vehicles with safety and courtesy. You’ll maintain the valet area, assist guests, and handle transactions in a fast-paced environment.

Requirements include a high school diploma, customer service experience, cash handling, and a valid driver's license with a clean driving record. Strong communication and team collaboration are essential.

Qualifications

• High school diploma or equivalent.
• Previous experience in a customer service role, preferably in a hospitality or parking environment.
• Experience with handling cash and processing payments efficiently.
• Excellent communication and interpersonal skills to interact effectively with guests and team members.
• Valid driver's license with a clean driving record.
• Proficiency in basic computer skills for processing transactions and managing records.

Responsibilities

• Greet guests in a friendly and courteous manner upon arrival and departure.
• Safely and efficiently park and retrieve guest vehicles, ensuring proper handling and care.
• Maintain a neat and organized valet area, ensuring all vehicles are parked in designated spots.
• Provide information and assistance to guests regarding parking options and directions.
• Monitor and report any vehicle damage or incidents to management immediately.
• Adhere to company policies and procedures, including safety protocols and customer service standards.
• Collaborate with team members to ensure smooth operations and excellent service delivery.
• Handle guest inquiries and complaints professionally, escalating issues as necessary.
• Maintain accurate records of vehicle transactions and valet tickets.
• Assist with traffic control and ensure the safe flow of vehicles in the parking area.

Skills

Communication

Interpersonal skills

Attention to detail

Problem solving

Driver's license

Cash handling

Basic computer skills

Stamina / stand

Education

High school diploma

Job description

Job Details:

Job Location: Hyatt Vineyard Creek Hotel & Spa - Santa Rosa , CA, Position Type: Part Time, Education Level: None, Salary Range: $18.21 - $18.21Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Hospitality - Hotel

Job Purpose:

The PT Valet Attendant at SELIG PARKING is responsible for providing exceptional customer service by efficiently parking and retrieving vehicles for guests. The role requires a high level of professionalism, attention to detail, and the ability to work in a fast-paced environment, ensuring the safety and security of vehicles while enhancing the overall guest experience.

Key Responsibilities:

• Greet guests in a friendly and courteous manner upon arrival and departure.
• Safely and efficiently park and retrieve guest vehicles, ensuring proper handling and care.
• Maintain a neat and organized valet area, ensuring all vehicles are parked in designated spots.
• Provide information and assistance to guests regarding parking options and directions.
• Monitor and report any vehicle damage or incidents to management immediately.
• Adhere to company policies and procedures, including safety protocols and customer service standards.
• Collaborate with team members to ensure smooth operations and excellent service delivery.
• Handle guest inquiries and complaints professionally, escalating issues as necessary.
• Maintain accurate records of vehicle transactions and valet tickets.
• Assist with traffic control and ensure the safe flow of vehicles in the parking area.

Qualifications: Required Education:

• High school diploma or equivalent.

Required Experience:

• Previous experience in a customer service role, preferably in a hospitality or parking environment.
• Experience with handling cash and processing payments efficiently.

Required Skills and Abilities:

• Excellent communication and interpersonal skills to interact effectively with guests and team members.
• Ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
• Strong problem-solving skills to address guest inquiries and resolve issues promptly.
• Physical ability to stand for extended periods and perform tasks such as parking and retrieving vehicles.
• Valid driver's license with a clean driving record.
• Proficiency in basic computer skills for processing transactions and managing records.