Valet Attendant

Sage Hospitality Group; Sonoma (CA); On-site; USD 25,000 - 26,000; Full time

Job summary

Sage Hospitality Group is seeking a valet attendant at The Lodge in Sonoma, CA. You will provide courteous valet service to hotel guests and assist the Doorman with arrivals and departures. Duties include greeting guests, parking vehicles, and managing key tags with guest details.

The role requires fluent English, a valid driver's license, and the ability to drive both automatic and manual vehicles. High school diploma is required, with all activities set in a physically active hotel environment.

Qualifications

• General customer service skills and fluent in English (oral and written).
• Knowledge of local establishments and surrounding community.
• Must be able to drive automatic and manual vehicles and have a valid driver’s license.

Responsibilities

• Meet and greet guests arriving by all forms of transportation.
• Assist Doorman with greeting and guiding guests and luggage to registration.
• Park vehicles securely and manage key tags with guest information.
• Explain valet procedures, fees, and directions to registration area.
• Respond to guest questions and provide information about local events and activities.
• Maintain professionalism and courtesy to guests, associates and vendors.
• Greet guests within 5 ft of your area in public spaces.

Skills

Customer service

Driving

Education

High School Diploma

Job description

Nestled in the heart of Sonoma and mere steps from the unique charm and history of its Plaza, The Lodge brings this enchanting town to life in an authentic and nuanced way. Hand-crafted touches pay homage to centuries of local craftspeople. Programming emphasizes the process, resulting in a deeper appreciation for the finished product — be it wine, art, or olive oil. Welcoming associates display pride and love for the region…a sentiment that is all but infectious. And tightly woven community connections ensure our Sonoma resort guests feel like locals, and locals feel like friends.

Under general supervision, provides valet services to hotel guests and ensures their satisfaction and comfort by promptly and courteously responding to their requests. Assist Doorman in meeting and greeting all guest arrivals and departures.

• Meet and greet all guests in all forms of transportation arriving at the hotel.
• Assist guests with retrieving their luggage from vehicles.
• Point out to guest and note existing vehicle damage on key tags in the appropriate space provided.
• Assist Doorman in escorting guests and luggage into the lobby for registration.
• Explain valet parking procedures and fees.
• Give proper directions to registration area for check-in.
• Park vehicles secure and mark key tag with location, guest name, license plate number and type of auto.
• Drive vehicles in a safe and efficient manner.
• Give general directions and information.
• Respond to guest questions, issues and problems regarding transportation, hotel services and local events, points of interest and activities.
• Professionalism and courtesy are to be extended at all times to guests, associates and vendors.
• Guests should be professionally greeted within 5 ft of your area when in public areas of the hotel.

Other Responsibilities

• All other duties as assigned, requested or deemed necessary by management.

Education/Formal Training

High School diploma or equivalent

Experience

None

Knowledge/Skills

• Must have general knowledge of basic customer service skills and be fluent in oral and written English.
• Must have knowledge of local establishments, businesses and the surrounding community in general.
• Must be able to drive automatic and manual vehicles. Must have a valid driver’s license. Must have a driving record that meets the needs of our insurance carrier.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to see objects and people up close and at a distance.
• Must be able to grasp handles, carry bundles and lift packages.
• Must be able to continually push, lift and carry up to 65lbs throughout the hotel during entire shift.

Environment

Physically strenuous, prolonged standing, walking and climbing stairs, intermittent exposure to outside elements, primarily an indoor position.

USD $18.47 - USD $18.47 /Hr.