Valet Attendant

Heathman Hotel; Chicago (IL); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a vibrant team at a unique hotel where your friendly demeanor and passion for guest services will shine. As a Valet Attendant, you will be the first point of contact for guests, ensuring they receive a warm welcome and exceptional service. This role offers a blend of responsibilities, from parking vehicles to engaging with guests and providing local recommendations. Embrace the opportunity to work outdoors and be part of a dynamic environment that values creativity and individuality. Enjoy benefits like paid time off, medical insurance, and a 401k plan, all while contributing to a culture of diversity and inclusion.

Benefits

Paid Vacation

Medical Insurance

Dental Insurance

Vision Insurance

Pet Insurance

401k Participation

Paid Time Off for Volunteering

Qualifications

• 1+ year experience in guest services preferred.
• Good reading, writing, and oral proficiency in English.

Responsibilities

• Provide valet parking services and transport guest vehicles safely.
• Warmly greet guests and assist with luggage.
• Maintain cleanliness of the front drive and entrance.

Skills

Guest Service

Communication

Attention to Detail

Driving Skills

Education

High School Diploma

Job description

Join an incredible team to work in a respectful and progressive environment that values your unique skills. Hotels Done Differently. It’s not just a slogan or catchphrase, it is who we are in everything we do.

YOUR BENEFITS

• Paid Vacation, Sick Time, and Holidays
• Medical, Dental, Vision, and pet insurance at an affordable group rate
• Paid time off to volunteer for the causes you care about in your community
• Strong sense of belonging through diversity, equity, and inclusion
• Discounted pet insurance available through ASPCA to care for your best friend
• 401k participation available for full-time associates to grow your nest egg

WHO WE ARE

The Heathman is Portland’s magnet for artistic minds. Since 1927, the Heathman’s unique atmosphere of cultured comfort has served as a muse for artists, creators, collaborators, thinkers, dreamers and doers. With its prime placement in Portland’s cultural district, the Heathman is distinguished by reputation as a discerning retreat for the global citizen, and a haven for creative inspiration. Heathman Hotel is managed by Aparium Hotels. Aparium was founded in 2011 to bring lifestyle service and accommodations to underserved yet distinct and important cities while maintaining and celebrating the unadulterated character of each. Each hotel in our portfolio is an individual, representing the People, Place, and Character of its community. Driven by the belief that the poetics of their surroundings should fuel all hospitality experiences, Aparium was born with an intense focus on unearthing the unforgettable moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. We are a sophisticated hotel brand known for our ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, growing markets.

WHO WE ARE The Heathman is Portland’s magnet for artistic minds. Since 1927, the Heathman’s unique atmosphere of cultured comfort has served as a muse for artists, creators, collaborators, thinkers, dreamers and doers. With its prime placement in Portland’s cultural district, the Heathman is distinguished by reputation as a discerning retreat for the global citizen, and a haven for creative inspiration. Heathman Hotel is managed by Aparium Hotels. Aparium was founded in 2011 to bring lifestyle service and accommodations to underserved yet distinct and important cities while maintaining and celebrating the unadulterated character of each. Each hotel in our portfolio is an individual, representing the People, Place, and Character of its community. Driven by the belief that the poetics of their surroundings should fuel all hospitality experiences, Aparium was born with an intense focus on unearthing the unforgettable moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. We are a sophisticated hotel brand known for our ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, growing markets.

WHO YOU ARE

You are a friendly high energy person by nature. You are someone who would gladly take working outdoors over an office job, in any season. You are genuine, yet polished, and get satisfaction from exceeding someone's expectations. You relish the opportunity to be part of the distinctive soul of a unique hotel, where your creativity and passion are appreciated, supported, and expected.

THE ROLE

The Valet Attendant’s role is more than moving cars to and from the hotel. The Valet Attendant is the swiss army knife of service and the gatekeeper of the first impression. Whether or not a guest opts to use valet, the Valet Attendantsets the tone for the guest experience, opening doors with a smile, offering to assist with luggage, and sharing local attraction recommendations to guests in the lobby. The Valet Attendant balances an innate sense of urgency with conscientious care and attention, leaving the guest with a feeling of confidence, knowing they've left their vehicle in good hands. This role merges the best of a concierge, a bellman, a driver, and a sprinter, to provide each guest with a first-class experience.

WHAT YOU WILL DO

• Provide valet parking services to safely and efficiently transport guest vehicles to designated parking areas.
• Demonstrate a caring understanding of guest service needs, exceeding guest expectations by looking for opportunities to add a special touch.
• Warmly greet guests who arrive to the hotel by opening their car door and welcoming them to the hotel.
• Carefully unload guest luggage from vehicles
• Demonstrate keen attention to detail, accurately processing tickets and auditing throughout the shift to ensure a seamless guest experience
• Interact with guests in the lobby, demonstrating sincere hospitality.
• Take pride in ensuring that the front drive and entrance is kept clean and inviting, reflecting genuine care for a positive first impression
• Accurately handle payment transactions and cash drops
• Recognize and engage positively with repeat guests.
• Demonstrate the ability to work well unsupervised.
• Operate in fluid communication with the Guest Services team and other departments in the hotel to ensure a smooth guest experience.
• Maintain a positive working relationship with other associates, promoting teamwork and fostering a harmonious work climate
• Assist with responsibilities and duties in other departments as assigned by management

WHAT YOU WILL NEED

• Good reading, writing, and oral proficiency in the English language for engaging with guests and report writing.
• An ability to drive cars, trucks, and SUVs, with the ability to drive a manual transmission.
• A minimum of one year of experience in a guest services environment is preferred.
• Knowledge of the local area to provide directions and recommendations is preferred.
• An ability to work varying schedules, likely to include nights and/or weekends, to reflect the business needs of the hotel.
• Ability to work outside consistently during all Minnesota weather extremes.
• Ability to stand, walk and/or run during 100% of the shift, with the exception of driving
• Lift/carry up to 70 lbs. frequently.
• Ability to push/pull up to 150 lbs. on a luggage cart, up to the length of a full city block, including a slight incline into the hotel.
• Ability to bend/kneel up to 50% of a shift.
• Ability to work in a dog-friendly environment.

Aparium Hotel Group does not discriminate based on disability, veteran status, or any other basis protected under federal, state, or local laws. The hotel and company are a smoke-free, drug-free facility, and equal opportunity employer.

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.