Valet

Omni Hotels & Resorts; Bedford Township (PA); On-site; USD 28,000 - 36,000; Full time

Job summary

Omni Bedford Springs Resort is seeking a Guest Service Agent to deliver a five-star welcome and departure experience, serving as ambassadors throughout each guest’s stay. You will greet guests, share local info, and promote our upscale amenities.

The role requires at least one year at a hotel front desk, strong organizational skills, ability to work weekends and holidays, and a clean MVR with background check.

Qualifications

• At least one year of hotel front desk experience.
• Strong organizational and prioritization skills.
• Fluency in a foreign language is preferred.
• Previous guest relations training is preferred.
• Must be able to work weekends and holidays.
• Must be at least 21 years old.

Responsibilities

• Operate front desk procedures including greeting guests, answering calls, processing deliveries, checking in/out guests and settling folios.
• Answer and route resort calls using proper protocol and greetings as determined by management.
• Maintain accurate guest profiles and knowledge of hotel services, hours, room types, and promotions.
• Communicate guest needs to relevant departments to ensure satisfaction.
• Maintain confidentiality of guest information and secure room access.
• Generate daily/weekly reports and resolve discrepancies with Housekeeping.

Skills

Front desk experience

Organizational skills

Prioritization

Foreign language fluency

Guest relations training

Weekend/holiday availability

Job description

Omni Bedford Springs Resort, 2198 Sweet Root Rd, Bedford, Pennsylvania, United States of America

Job Description

Posted Wednesday, July 29, 2026 at 4:00 AM

Omni Bedford Springs Resort & Spa

Join a team where hospitality isn’t just what we do; it’s who we are. At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here, you’ll find more than just a job. You’ll discover opportunities to learn, grow, and build a lasting career with a company that values your passion and potential. As part of the Omni family, you'll enjoy comprehensive training, mentorship and pathways for advancement, all within the inspiring setting of our historic, award-winning resort.

Whether you're beginning your hospitality journey or continuing to build your expertise, Omni Bedford Springs Resort & Spa offers a workplace where you're emplowered to make a difference, and your growth is celebrated. If you're a friendly, motivated individual who takes pride in creating memorable experiences, we invite you to explore a future with us. At Omni, your career can be as remarkable as our grand historic resort itself.

Overview:

Guest Service Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Guest Service Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them.

Responsibilities:

• Operating Procedures including but limited to answering all internal, external and parking phone calls, process in room delivery orders, checking in / out guests and executing accurate settlement of folios, routing of charges and adjustments.


• Answer and tend to incoming phone calls to the resort and front desk using the proper protocol, greetings, and closings as determined by management.


• Maintain accurate guest profiles.


• Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.


• Communicate with guests and maintain detail records on any needs or issues that may arise while staying with us on property and communicating with the appropriate department or leader to ensure guest satisfaction.


• Ensure that safety of all guests by maintaining confidentiality of all guest and hotel information as well as guest room access.


• Generate, print and distribute daily and weekly reports.


• Resolve discrepancies on the room status report with Housekeeping.


• Demonstrate current knowledge of all key personnel and departmental functions of the resort.


• Accurately log all wake-up calls. Perform wake-up calls promptly and on time using appropriate greeting as determined by management.


• Maintains and Operates Parking Software’s.

Qualifications:

• Must have at least one year of hotel front desk experience.


• Strong organizational and prioritization skills.


• Must be at least 21 years old


• Must have a clean motor vehicle record (MVR), and pass a drug test and background check


• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.


• Previous cashiering experience is preferred.


• Fluency in a foreign language is preferred.


• Previous guest relations training is preferred


• Must be able to work weekends and holidays.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and walk use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to walk and stoop. The employee may lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

Omni Bedford Springs Resort, 2198 Sweet Root Rd, Bedford, Pennsylvania, United States of America