Valet

Omni Hotels & Resorts; Bedford (Bedford County); On-site; USD 30,000 - 40,000; Full time

Job summary

A prestigious hospitality resort in Bedford County is looking for a Guest Service Agent to provide a five-star experience for guests. You will handle phone inquiries, manage guest profiles, and ensure their stay is memorable. The ideal candidate has at least a year of front desk experience and possesses strong organizational skills. This role requires working on weekends and holidays, and includes physical demands related to the hospitality industry, ensuring a dynamic work environment.

Qualifications

• At least one year of hotel front desk experience required.
• Strong organizational and prioritization skills needed.
• Ability to handle multiple arrivals and departures required.
• Prior customer service experience is essential.
• Cashiering experience preferred.

Responsibilities

• Provide a five-star welcome and departure experience.
• Manage all internal and external phone calls accurately.
• Maintain detailed guest profiles to enhance services.
• Resolve discrepancies with the housekeeping department.
• Perform wake-up calls and maintain parking software.

Skills

Organizational skills

Ability to work under pressure

Customer service

Cashiering

Fluency in a foreign language

Job description

Omni Bedford Springs Resort & Spa

Join a team where hospitality isn’t just what we do; it’s who we are. At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here, you’ll find more than just a job. You’ll discover opportunities to learn, grow, and build a lasting career with a company that values your passion and potential. As part of the Omni family, you'll enjoy comprehensive training, mentorship and pathways for advancement, all within the inspiring setting of our historic, award‑winning resort.

Whether you’re beginning your hospitality journey or continuing to build your expertise, Omni Bedford Springs Resort & Spa offers a workplace where you’re empowered to make a difference, and your growth is celebrated. If you’re a friendly, motivated individual who takes pride in creating memorable experiences, we invite you to explore a future with us. At Omni, your career can be as remarkable as our grand historic resort itself.

Overview

Guest Service Agents are responsible for providing a five‑star welcome and departure experience to each guest, as well as serving as ambassadors throughout the guest’s stay. Guest Service Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them.

Responsibilities

• Operating Procedures including answering all internal, external and parking phone calls, processing in‑room delivery orders, checking guests in and out, and executing accurate settlement of folios, routing of charges and adjustments.
• Answer and tend to incoming phone calls to the resort and front desk using the proper protocol, greetings, and closings as determined by management.
• Maintain accurate guest profiles.
• Maintain complete knowledge at all times of all hotel features and services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
• Communicate with guests and maintain detailed records of any needs or issues that may arise while staying with us, and communicate with the appropriate department or leader to ensure guest satisfaction.
• Ensure the safety of all guests by maintaining confidentiality of all guest and hotel information as well as guest room access.
• Generate, print and distribute daily and weekly reports.
• Resolve discrepancies on the room status report with Housekeeping.
• Demonstrate current knowledge of all key personnel and departmental functions of the resort.
• Accurately log all wake‑up calls. Perform wake‑up calls promptly and on time using an appropriate greeting as determined by management.
• Maintain and operate parking software.

Qualifications

• Must have at least one year of hotel front desk experience.
• Strong organizational and prioritization skills.
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time.
• Previous customer service experience.
• Previous cashiering experience is preferred.
• Fluency in a foreign language is preferred.
• Previous guest relations training is preferred.
• Must be able to work weekends and holidays.
• PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to stand and walk, use hands to finger, handle, or feel; to reach with hands and arms; to talk or hear. The employee is occasionally required to walk and stoop. The employee may lift or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Omni Hotels & Resorts is an Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster is available using the following link.

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [e-mail].