Vaccine Sales & Process Innovation Analyst

Phibro Animal Health; Quincy (IL); On-site; USD 50,000 - 60,000; Full time

Job summary

Phibro Animal Health Corporation is hiring a Vaccine Sales Innovation Analyst for our US team in Quincy, IL. The role supports swine, poultry, beef, and dairy sectors and drives process improvements, data analysis, and cross-functional collaboration.

Responsibilities include handling orders, inquiries, SOP documentation, and maintaining strong customer partnerships. Travel is occasional, with a focus on delivering measurable improvements within the North America customer team.

Qualifications

• Bachelor’s degree or related experience preferred.
• Minimum of 3 years of customer service or sales experience.
• Microsoft Office applications experience.
• Strong communication and organizational skills.
• Ability to multitask & manage time with good attention to detail.
• Willing to travel on occasion.

Responsibilities

• Process Analysis: Evaluate current workflows, identify bottlenecks, and map processes to find opportunities for efficiency improvements.
• Data Analysis & KPIs: Gather and analyze data to measure process performance.
• Solution Development: Propose practical solutions including process redesign, automation, and technological enhancements.
• Change Management: Lead initiatives by collaborating with stakeholders, fostering buy-in, and implementing changes across departments.
• Documentation & Training: Create and update standard operating procedures (SOPs).
• Accurately process and manage production and shipping order submissions and special requests.
• Answer questions on purchase orders from vaccine customers.
• Build trusting relationships with customers to ensure Phibro is the preferred partner.

Skills

Customer service

Communication

Organizational skills

Education

Bachelor’s degree or related experience

Tools

Microsoft Office

Job description

Phibro Animal Health Corporation is hiring a Vaccine Sales Innovation Analyst for our US team in Quincy, IL. The role supports swine, poultry, beef, and dairy sectors and drives process improvements, data analysis, and cross-functional collaboration.

Responsibilities include handling orders, inquiries, SOP documentation, and maintaining strong customer partnerships. Travel is occasional, with a focus on delivering measurable improvements within the North America customer team.