Luxury Inbound Reservations & Upsell Specialist

NDM Hospitality Services; Kissimmee (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Great perks

Equal opportunity employer

Job summary

NDM Hospitality Services is seeking a Vacation Specialist to handle inbound calls for reservations at a luxury branded resort. The role emphasizes up-selling opportunities and delivering memorable guest experiences.

This is a full-time, on-site position working night and weekend shifts in Kissimmee, FL. Candidates should have at least 6 months of similar experience, strong communication skills, and the ability to multitask while maintaining high service standards.

Qualifications

• Excellent customer service and/or sales skills on the phone is required.
• Experience in a call center environment or reservations department is preferred.
• Having a sales-oriented background is a plus.

Responsibilities

• Use effective sales techniques to convert reservations
• Assist Guests with planning unforgettable luxury vacations
• Perform administrative tasks to ensure reservation accuracy including collecting guest information, payments, and booking dates
• Effectively work with email, online chat services, and online travel agents to assist guests with reservation needs

Skills

Sales techniques

Verbal & written communication

Multitasking & prioritization

Guest service

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

NDM Hospitality Services is seeking a Vacation Specialist to handle inbound calls for reservations at a luxury branded resort. The role emphasizes up-selling opportunities and delivering memorable guest experiences.

This is a full-time, on-site position working night and weekend shifts in Kissimmee, FL. Candidates should have at least 6 months of similar experience, strong communication skills, and the ability to multitask while maintaining high service standards.