Activations Agent

Vacation Innovations LLC; Orlando (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Uncapped commissions

Comprehensive training

Full benefits

Paid time off

Job summary

Vacation Innovations is hiring a Sales Agent to engage guests, book upgraded travel packages, and deliver exceptional guest experiences from the first contact to confirmed travel.

The role requires a self-starter with strong communication skills, capable of thriving in a fast-paced sales environment, and flexible to work evenings and weekends as needed. Training and benefits accompany a competitive compensation package.

Qualifications

• High School Diploma or equivalent required.
• Timeshare or hospitality contact center experience is a strong plus.
• Salesforce familiarity preferred.
• Experience handling inbound/outbound calls in a sales-focused environment.

Responsibilities

• Engage with customers via inbound and outbound calls using RingCentral system.
• Maintain a positive and energetic attitude in all interactions with guests and teammates.
• Persuade guests to book specific properties and travel dates aligned with company goals.
• Upsell base packages and apply promotional offers to maximize revenue.
• Answer questions about properties, packages, and travel procedures with professionalism and clarity.
• Overcome objections and build rapport quickly and effectively.
• Handle escalations and implement solutions with support from management.
• Maintain accurate call notes and updates in Salesforce.
• Actively participate in ongoing professional sales training and development.
• Meet and exceed daily, weekly, and monthly performance metrics, including arrivals and revenue goals.

Skills

Inbound/outbound calls

Strong communicator

Fast-paced environment

Time management

Self-starter

Education

High School Diploma

Tools

Salesforce CRM

PC proficiency

Job description

At Vacation Innovations, we don’t just offer jobs—we build careers in the exciting world of travel and vacation ownership.

With nearly 300 employees and over two decades of industry leadership, we’ve grown into the largest provider of secondary market services and solutions in the vacation ownership industry. Our headquarters in Orlando, Florida—timeshare capital of the world—positions us at the heart of the industry, allowing us to attract top talent and foster innovation at every level.

We pride ourselves on our collaborative culture, career development opportunities, and a work environment where your success is celebrated and your contributions truly matter.

We are seeking motivated, persuasive, and performance-driven individuals to join our high-performing Sales Team. As a Sales Agent, you'll play a key role in assisting guests with vacation planning, booking upgraded packages, and providing exceptional service to ensure a seamless guest experience from the first call to confirmed travel.

What You’ll Do:

• Engage with customers via inbound and outbound calls using our RingCentral system
• Maintain a positive and energetic attitude in all interactions with guests and teammates
• Persuade guests to book specific properties and travel dates aligned with company goals
• Upsell base packages and apply promotional offers to maximize revenue
• Answer questions about properties, packages, and travel procedures with professionalism and clarity
• Overcome objections and build rapport quickly and effectively
• Handle escalations and implement solutions with support from management
• Maintain accurate call notes and updates in Salesforce
• Actively participate in ongoing professional sales training and development
• Meet and exceed daily, weekly, and monthly performance metrics, including arrivals and revenue goals
• Follow all internal policies and procedures to ensure operational excellence

Who You Are:

• A self-starter with a results-driven mindset
• A strong communicator with the ability to build rapport and influence decision-making
• Comfortable in a fast-paced, goal-oriented sales environment
• Detail-oriented with strong organizational and data entry skills
• Able to manage time effectively and handle multiple priorities with urgency
• Flexible to work evenings, weekends, and holidays as needed

Preferred Qualifications:

• High School Diploma or equivalent required
• Timeshare or hospitality contact center experience is a strong plus
• Strong PC proficiency and familiarity with Salesforce or similar CRM systems
• Experience handling inbound/outbound calls in a sales-focused environment

What We Offer:

• Competitive base pay with uncapped commission opportunities
• Access to comprehensive training and ongoing professional development
• Full benefits package including medical, dental, vision, life, 401(k), and more
• Paid time off, paid holidays, and travel perks including discounted resorts, flights, and rental cars
• A team-oriented environment where your growth and success are supported

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.