CSR/Quality Control Inspector

Nomadness Rentals; Mammoth Lakes (CA); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

401K & Matching

Company computer

Job summary

Join Nomadness Rentals as a Customer Service Representative in a growing vacation rental management company. This hybrid position requires a commitment to a full-time role, with weekly office visits. Ideal candidates will demonstrate strong organizational and communication skills.

Employees will enjoy numerous benefits including health insurance, 401K, and a supportive environment. Starting pay is $21 per hour, with opportunities for commission and bonuses based on performance.

Qualifications

• Must have a strong work ethic and be a team player.
• Excellent organizational skills and ability to apply critical thinking.
• Must be able to handle multiple projects simultaneously.

Responsibilities

• Book reservations for guests and owners.
• Answer incoming calls promptly and provide accommodation information.
• Assist guests with their current reservations.

Skills

Strong work ethic

Team player

Organizational skills

Verbal communication

Written communication

Critical thinking

Proficient technology skills

Multi-tasking

Job description

This is a hybrid job and requires weekly visits to the office.

ABOUT NOMADNESS RENTALS

Nomadness Rentals is a vacation rental management company providing vacationers with the highest quality vacation rentals and concierge services. Nomadness Rentals also offers exceptional property management services to secondary homeowners and world-wide investors.

YOUR CAREER WITH NOMADNESS RENTALS

Envision a career with one of the fastest growing companies in the travel and tourism industry. You’ll find working for Nomadness Rentals extremely rewarding, exciting, and full of growth opportunities. With numerous employment perks, flexible schedules, friendly team members, bonuses, and more you’ll be able to watch your daily tasks contribute to the growth of your career with Nomadness Rentals.

CSR Responsibilities

• Book reservations for guests and owners
• Provide information and assistance in choosing vacation accommodations based on availability, amenities, finances, and location of properties
• Process any guest credits and or refunds
• Answer incoming calls promptly and provide guests with accommodation information
• Convert telephone inquiries into reservations
• Enter all inquires into the appropriate customer database
• Address guest and vendor issues or concerns independently or assist/refer to appropriate department
• Encouraged upsells by offering guests additional services or special packages and discounts
• Perform clerical duties such as typing, filing, recording, mailing, and computer data input
• Assist guests with their current reservations
• Assist owners with general questions and inquires
• Ability to follow established procedures, while problem-solving where procedures do not yet exist
• Receive and respond to inquiries from potential guests via phone, email, text, and webchat
• Have the ability to define in detail the needs of prospective guests and guide them to suitable options
• Ability to assist with overflow call volume on guest in-house matters, including cancellations and guest issues
• Develop a comprehensive knowledge of our destination, vacation rentals, and policies and procedures
• Process daily reservations reports and review terms and conditions
• Be attentive, friendly, helpful, and courteous to all guests, owners, vendors, managers, and all other employees

Quality Control Responsibilities

On an as needed basis help check units and prepare for guest arrivals. Must have a clean driving record and strong attention to details.

Requirements

• Strong work ethic
• Must be a team player
• Must be able to work independently
• Excellent organizational skills
• Ability to apply critical thinking skills
• Ability to apply root-cause solutions in order to solve problems
• Ability to handle multiple projects simultaneously
• Obtain excellent relationship building skills
• Must be able to work quickly and multi-task
• Energetic, outgoing, driven, and ambitious
• Strong written and verbal communications skills
• Proficient technology and computer skills
• Must be able to pass a background check and employer reference check
• Must be able to prioritize tasks
• One day a week in the office

EMPLOYEE BENEFITS

• Health insurance
• 401K & Matching
• Company computer
• Everything you will need to be successful

AVAILABILITY

We are looking for someone who is committed to working a full-time position.

COMPENSATION

Starting at $21.00 per hour, plus commission. Compensation is also based on experience and qualifications. Additional bonuses and raises are available after the probationary period.