Vacation Planning & Guest Service Associate

Travelbynight; Columbia (SC); Remote; USD 32,000 - 52,000; Full time

Job summary

Travelbynight is seeking individuals to assist clients in planning vacations from a remote setting. You will discuss trip goals, research destinations, and present tailored options based on budget and interests.

The role combines hospitality service with travel research, coordination of accommodations, activities, and reservations, and ongoing client communication throughout the planning process. Training and mentorship are provided, with no required prior travel industry experience.

Qualifications

• Excellent service mindset and customer focus.
• Strong research and online information skills.
• Detail oriented with good time management.
• Comfort with learning new systems and processes.
• Interest in hospitality, tourism or travel.
• Previous travel industry experience not required.

Responsibilities

• Talk with clients about vacation plans.
• Research destinations and travel products.
• Identify options based on budget and preferences.
• Coordinate accommodations, cruises, activities, and reservations.
• Provide information, recommendations and follow-up.
• Communicate with clients throughout planning.
• Participate in ongoing industry education.

Job description

Position Summary

We are recruiting individuals who enjoy helping people, researching options, and creating positive customer experiences for remote opportunities within the leisure travel industry.

This position combines the service side of hospitality with the research and coordination involved in vacation planning.

In this role, you may:

• Speak with clients about upcoming vacation plans
• Research destinations and travel products
• Identify options based on budget, interests, and preferences
• Assist with accommodations, cruises, resorts, activities, and other arrangements
• Provide information and recommendations
• Coordinate reservation details
• Communicate with clients throughout the planning process
• Provide pre-travel support and follow-up
• Participate in ongoing industry education

We're Seeking Individuals Who

• Enjoy providing excellent service
• Communicate professionally and confidently
• Are comfortable researching information online
• Have strong attention to detail
• Can manage their time independently
• Are comfortable learning new systems and processes
• Have an interest in hospitality, tourism, or travel

Training and ongoing mentorship are provided. Previous travel industry experience is not required.

Basic Requirements:

• Applicants must reside in the United States, United Kingdom, Australia, or Latin America.
• Access to a computer or smartphone
• Must be 18 years of age