Vacation Care Advisor

Hope’s Global Getaways; Pflugerville (TX); Remote; USD 21,000 - 34,000; Part time

Benefits offered by this job

Fully remote

Flexible hours

Training provided

Discounts on travel

Resources & platforms

Career growth

Job summary

Hope's Global Getaways is seeking a Vacation Care Advisor to help clients plan unforgettable getaways from a remote location. You will research destinations, present suitable options, and assist with reservations and trip preparations to ensure smooth travel experiences.

This role offers flexible part-time or full-time scheduling, beginner-friendly training, access to supplier platforms, and opportunities to grow in customer service and travel planning with potential discounts where applicable.

Qualifications

• Excellent customer service and interpersonal abilities.
• Clear, courteous written and verbal communication.
• Strong organizational and time-management skills.
• Attention to detail and accurate record-keeping.
• Ability to research options and compare packages.
• Capable of multitasking and meeting deadlines.
• Independent, dependable, and eager to learn.
• Basic computer skills and comfort with web apps.
• Must be 18 years or older and eligible to work in the US.
• Willingness to learn supplier booking tools.

Responsibilities

• Connect with travelers to learn interests, schedules and priorities.
• Identify destinations and experiences matching client expectations.
• Research resort options, cruises, transportation and activities.
• Evaluate supplier offerings and vacation packages.
• Provide recommendations based on preferences and budgets.
• Explain accommodation features, inclusions and policies.
• Assist with reservations through approved systems.
• Verify booking information and traveler details.
• Organize confirmations, client records and docs.
• Monitor deposits and payment schedules for bookings.
• Respond to client questions with timely updates.
• Support routine booking changes and departure prep.

Skills

Customer service

Communication

Organization

Attention to detail

Research skills

Time management

Independent learner

Tech savvy

Age 18+

Remote work

Job description

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Overview

We are looking for enthusiastic, service-minded individuals who enjoy helping people make informed vacation decisions and ensuring important travel details are handled with care.

As a Vacation Care Advisor, you will support clients throughout their planning experience by researching destinations, presenting suitable getaway options, and assisting with reservations and trip preparations.

This remote opportunity involves a variety of vacation experiences, including all-inclusive resorts, ocean cruises, luxury retreats, family holidays, romantic escapes, group trips, and international destinations.

Key Responsibilities

• Connect with travelers to learn about their interests, schedules, and vacation priorities
• Identify destinations and experiences that align with client expectations
• Research resort accommodations, cruise itineraries, transportation, and activities
• Evaluate supplier offerings and available vacation packages
• Provide helpful recommendations based on individual preferences and budgets
• Clarify accommodation features, package inclusions, and booking policies
• Assist with arranging requested services through approved reservation systems
• Verify booking information and ensure traveler details are complete
• Organize confirmations, client records, and vacation documentation
• Monitor reservation requirements, deposits, and payment schedules
• Respond to client questions and provide timely planning updates
• Support routine booking modifications and final departure preparations

Qualifications

• Strong customer service and interpersonal abilities
• Clear, courteous written and verbal communication
• Excellent organizational and time-management skills
• Careful attention to detail and record accuracy
• Comfortable researching information and reviewing multiple options
• Ability to manage responsibilities and meet deadlines
• Independent, dependable, and motivated to learn
• Basic computer skills and familiarity with web-based applications
• Willingness to learn supplier booking tools and reservation procedures
• Reliable internet access and a compatible computer or device
• Must be at least 18 years of age
• Must reside in the United States, United Kingdom, Mexico, Spain, Australia, or other qualifying regions

Training & Development

• Client consultations and vacation needs assessment
• Destination research and leisure travel planning
• Resort, cruise, and vacation package education
• Supplier reservation systems and booking guidelines
• Customer relationship management and communication
• Booking documentation and client follow-up practices
• Industry certification opportunities
• Continued professional education and mentorship

Opportunity Highlights

• Fully remote opportunity
• Flexible part-time or full-time scheduling
• No prior travel industry experience necessary
• Access to beginner-friendly training and ongoing educational support
• Professional supplier resources and booking platforms
• Travel-related discounts and industry benefits where applicable
• Opportunities to develop customer service, research, and planning skills
• Continued professional learning and growth opportunities