Client Holiday Advisor

Hopesglobalgetaways; Hyattsville (MD); Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Remote work

Flexible scheduling

Beginner-friendly training

No prior travel-industry experience

Job summary

Hope's Global Getaways is seeking a personable Client Holiday Advisor to serve as the main point of contact for clients, helping them explore vacation possibilities and coordinate services for trips ranging from resorts and cruises to family vacations and international getaways.

The role emphasizes strong customer service, clear communication, and ability to manage multiple client requests remotely, with training provided and flexible scheduling options.

Qualifications

• Strong customer service and relationship-building abilities.
• Clear, professional communication and attentive listening.
• Excellent organizational and follow-up skills for managing multiple client requests.
• Comfortable researching options and presenting suitable vacation choices.
• Able to work remotely with reliable internet and self-direction.

Responsibilities

• Build positive relationships with clients throughout the vacation-planning process.
• Ask questions to understand interests, schedules, budgets, and expectations.
• Explore vacation possibilities aligned with client priorities.
• Search for accommodations, packages, cruises, transportation, tours, and other services.
• Review options and identify the best fit for the client.

Skills

Customer service

Relationship-building

Communication

Organization

Attention to detail

Research skills

Multitasking

Remote work

Email tools

Self-directed

Job description

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

About the Opportunity

We are seeking personable, dependable individuals who enjoy working with customers and helping them create enjoyable vacation experiences. As a Client Holiday Advisor, you will serve as a point of contact for clients, helping them explore possibilities, understand available choices, and coordinate the vacation services they select.

Requests can range from relaxing resort stays and cruises to family vacations, couples escapes, group getaways, international trips, tours, and special-occasion travel.

What You'll Do

• Build positive relationships with clients throughout the vacation-planning process
• Ask questions to understand individual interests, schedules, budgets, and expectations
• Explore vacation possibilities that align with each client's priorities
• Search for accommodations, resort packages, cruises, transportation, tours, activities, and other requested services
• Review available choices and identify options that provide an appropriate fit
• Share recommendations and explain relevant features, amenities, and inclusions
• Answer general questions about vacation products and reservation requirements
• Assist clients with selecting the services they would like to move forward with
• Arrange requested vacation components using authorized supplier resources
• Confirm that traveler information and reservation details have been entered correctly
• Maintain organized records of client selections, confirmations, and communications
• Keep clients aware of upcoming payments and other important deadlines
• Follow up on outstanding decisions, documents, or required information
• Provide helpful information and updates before departure
• Assist with standard reservation changes and client questions
• Continue expanding knowledge of destinations, suppliers, and current vacation offerings

What We're Looking For

• Strong customer service and relationship-building abilities
• Friendly, clear, and professional communication
• Good organizational and follow-up skills
• Attention to detail when working with important client information
• Comfortable conducting online research and reviewing multiple choices
• Ability to communicate vacation information in an easy-to-understand manner
• Able to manage multiple client requests and deadlines
• Reliable and self-directed when working remotely
• Comfortable using email, online communication tools, and web-based applications
• Willing to learn reservation platforms and supplier systems
• Reliable internet connection and compatible device
• Interest in continued professional learning
• Must be 18 years of age or older
• Must reside in the United States, United Kingdom, Australia, Spain, Mexico, or another qualifying regions

Training & Education

• Client communication and consultation techniques
• Vacation product and destination education
• Resort, cruise, tour, and package knowledge
• Supplier booking tools and reservation processes
• Researching and presenting suitable vacation choices
• Reservation documentation and quality review
• Customer follow-up and pre-departure support
• Professional certification and continuing education opportunities

Position Benefits

• Remote work opportunity
• Flexible part-time and full-time scheduling options
• Beginner-friendly training and resources
• No previous travel industry experience required
• Access to established suppliers and professional systems
• Opportunities to strengthen customer service, sales, research, communication, and organizational skills
• Continued destination and vacation-product education
• Travel-related discounts and industry benefits where applicable
• Ongoing virtual resources and professional development