VA - Site Administrator Technician I

SHAWNTECH COMMUNICATIONS LLC; Virginia; On-site; USD 42,000 - 66,000; Full time

Job summary

Paycom - ATS is seeking a trustworthy technical professional to support inmate technologies—phones, video visitation, and inmate tablets—onsite at correctional facilities. You will troubleshoot, maintain, and enter data daily while delivering reliable service to customers and facility personnel.

Ideal candidates have 2+ years in telecom and computer/network installation, strong communication skills, and the ability to work independently in secure environments.

Qualifications

• 2+ years of experience in telecommunications – installation, repair, and troubleshooting of inmate communication systems.
• 2 years of experience with computer / network installation and repair.
• Strong organizational, interpersonal, presentation and communication skills.
• High School Diploma or GED; some college courses preferred.
• Exceptional customer service skills; must pass background screens.

Responsibilities

• Troubleshooting, correcting, and servicing issues with inmate technology systems.
• Maintain, repair, and operate onsite telecommunications hardware, networking hardware/software, and wiring.
• Address basic telephone repair and maintenance needs of the facility.
• Meet service requirements as set forth by the customer contract.
• Build and maintain relationships with facility personnel and customer contacts.
• Interfacing with correctional personnel, vendors, and contractors to resolve onsite problems.
• Monitor time and control service-related expenses.
• Deliver services in a timely and effective manner to ensure system performance and customer satisfaction.
• Provide onsite instruction and training for site personnel, as necessary.

Skills

Telecom installation

Network troubleshooting

Customer service

Onsite repair

Communication skills

Education

High School Diploma or GED

Tools

Phone systems

Wi-Fi Access Points

Fiber optic knowledge

Job description

Job DescriptionThis position requires a trustworthy and versatile technical individual with a background in telecommunications, computer systems, general repair, maintenance, and system support. This position will provide customer service related to inmate technologies to include phones, video visitation systems, and inmate tablets. Daily data entry is required for this role. Preferred experience includes telecom wiring, computer maintenance & repair, general mechanical aptitude, and software applications. The individual must be able to work on their own within the correctional facility while interacting with customers, employees, and partners daily. The incumbent will maintain a high level of ongoing effective communication with correctional facility personnel to ensure quality customer service is being provided to all customers and issues are being resolved in a timely manner.Key ResponsibilitiesTroubleshooting, correcting, and servicing issues with inmate technology systems.Maintain, repair, and operate the onsite telecommunications hardware, networking hardware/software, access points, various electronic equipment, and wiring at all assigned correctional facilities.Addressing basic telephone repair and maintenance needs of the facilityMeeting all service requirements as set forth by the customer contract.Building and maintaining working relationships with the facility personnel and customer contacts. Interfacing with all correctional personnel, various vendors, and contractors to resolve all onsite technical problems.Monitoring time and controlling service-related expensesDelivering services in a timely and effective manner ensures optimal system performance resulting in highly satisfied customers.Provide onsite instruction and training for site personnel, as necessary..Job Qualifications2+ years of experience in telecommunications – including installation, repair, and troubleshooting of various inmate communication systems (inmate telephones, video visitation systems, TTY or VRS Units, and Wi-Fi/Access Points)2 years of experience with computer / network installation and repair.Strong organizational, interpersonal, presentation and communication skillsHigh School Diploma or GED. Some college courses preferred.Exceptional customer service skillsBasic computer skillsMust be able to consistently pass criminal background screens.Supporting Competencies/Preferred SkillsPrevious Inmate Telecom experience highly preferredExperience with wireless networking and cablingKnowledge of fiber optic cable, testing, splicing, and provisioning is a plusBasic understanding of network and bandwidth capabilities of services offered