VA - Site Administrator Technician I

SHAWNTECH COMMUNICATIONS LLC; Lawrenceville (VA); On-site; USD 42,000 - 62,000; Full time

Job summary

SHAWNTECH COMMUNICATIONS LLC is seeking a reliable telecom technician to support inmate phones, video visitation, and inmate tablets within correctional facilities. You will troubleshoot issues, perform routine maintenance, and work independently while coordinating with facility staff to ensure reliable service.

Daily data entry and hands-on repair of telecom/hardware are required. The role demands 2+ years in inmate telecom, strong communication, and the ability to pass background checks.

Qualifications

• 2+ years in telecommunications including inmate systems installation and troubleshooting.
• 2+ years in computer/network installation and repair.
• Strong organizational, interpersonal, presentation and communication skills.
• High School Diploma or GED; some college preferred.
• Ability to pass criminal background checks.

Responsibilities

• Troubleshoot and service inmate technology systems.
• Maintain onsite telecom and networking hardware and wiring.
• Address telephone repair and maintenance needs.
• Build relationships with facility staff and customers.
• Deliver services timely to ensure system performance.
• Provide onsite training for site personnel.

Skills

Telecommunications

Installation

Repair

Troubleshooting

Communication

Customer service

Organizational skills

Presentation skills

Interpersonal skills

Education

High School Diploma

GED

Some college

Tools

Wi‑Fi access points

Networking hardware

Fiber optic testing

Job description

Job DescriptionThis position requires a trustworthy and versatile technical individual with a background in telecommunications, computer systems, general repair, maintenance, and system support. This position will provide customer service related to inmate technologies to include phones, video visitation systems, and inmate tablets. Daily data entry is required for this role. Preferred experience includes telecom wiring, computer maintenance & repair, general mechanical aptitude, and software applications. The individual must be able to work on their own within the correctional facility while interacting with customers, employees, and partners daily. The incumbent will maintain a high level of ongoing effective communication with correctional facility personnel to ensure quality customer service is being provided to all customers and issues are being resolved in a timely manner.Key ResponsibilitiesTroubleshooting, correcting, and servicing issues with inmate technology systems.Maintain, repair, and operate the onsite telecommunications hardware, networking hardware/software, access points, various electronic equipment, and wiring at all assigned correctional facilities.Addressing basic telephone repair and maintenance needs of the facilityMeeting all service requirements as set forth by the customer contract.Building and maintaining working relationships with the facility personnel and customer contacts. Interfacing with all correctional personnel, various vendors, and contractors to resolve all onsite technical problems.Monitoring time and controlling service-related expensesDelivering services in a timely and effective manner ensures optimal system performance resulting in highly satisfied customers.Provide onsite instruction and training for site personnel, as necessary.Job Qualifications2+ years of experience in telecommunications – including installation, repair, and troubleshooting of various inmate communication systems (inmate telephones, video visitation systems, TTY or VRS Units, and Wi-Fi/Access Points)2 years of experience with computer / network installation and repair.Strong organizational, interpersonal, presentation and communication skillsHigh School Diploma or GED. Some college courses preferred.Exceptional customer service skillsBasic computer skillsMust be able to consistently pass criminal background screens.Supporting Competencies/Preferred SkillsPrevious Inmate Telecom experience highly preferredExperience with wireless networking and cablingKnowledge of fiber optic cable, testing, splicing, and provisioning is a plusBasic understanding of network and bandwidth capabilities of services offered