VA - Site Administrator Technician I

ShawnTech Communications, Inc; Richmond (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

ShawnTech Communications, Inc. in Richmond, VA, is seeking a reliable technical specialist to support inmate technologies, including phones, video visitation, and tablets. The role requires hands-on repair, data entry, and strong customer service within a correctional facility environment.

You will troubleshoot hardware and network issues, perform routine maintenance, and coordinate with facility staff to ensure timely resolutions and high-quality service delivery.

Qualifications

• 2+ years in telecommunications installation, repair, and troubleshooting.
• 2 years in computer/network installation and repair.
• Strong organizational and communication skills.
• Must pass criminal background checks.

Responsibilities

• Troubleshoot and service inmate technology systems.
• Maintain telecom and networking hardware, software, access points, and wiring.
• Address basic telephone repair and maintenance.
• Meet all service requirements per contract.
• Build relationships with facility personnel and vendors.
• Monitor time and control service-related expenses.
• Provide onsite instruction and training as needed.

Skills

Telecom troubleshooting

Customer service

Data entry

Onsite maintenance

Communication skills

Education

High School Diploma or GED

Tools

Wi-Fi Access Points

Networking hardware

Cable wiring

Fiber optic basics

Job description

Job Description

This position requires a trustworthy and versatile technical individual with a background in telecommunications, computer systems, general repair, maintenance, and system support. This position will provide customer service related to inmate technologies to include phones, video visitation systems, and inmate tablets. Daily data entry is required for this role. Preferred experience includes telecom wiring, computer maintenance & repair, general mechanical aptitude, and software applications. The individual must be able to work on their own within the correctional facility while interacting with customers, employees, and partners daily. The incumbent will maintain a high level of ongoing effective communication with correctional facility personnel to ensure quality customer service is being provided to all customers and issues are being resolved in a timely manner.

This position requires a trustworthy and versatile technical individual with a background in telecommunications, computer systems, general repair, maintenance, and system support. This position will provide customer service related to inmate technologies to include phones, video visitation systems, and inmate tablets. Daily data entry is required for this role. Preferred experience includes telecom wiring, computer maintenance & repair, general mechanical aptitude, and software applications. The individual must be able to work on their own within the correctional facility while interacting with customers, employees, and partners daily. The incumbent will maintain a high level of ongoing effective communication with correctional facility personnel to ensure quality customer service is being provided to all customers and issues are being resolved in a timely manner.

Key Responsibilities

• Troubleshooting, correcting, and servicing issues with inmate technology systems.
• Maintain, repair, and operate the onsite telecommunications hardware, networking hardware/software, access points, various electronic equipment, and wiring at all assigned correctional facilities.
• Addressing basic telephone repair and maintenance needs of the facility
• Meeting all service requirements as set forth by the customer contract.
• Building and maintaining working relationships with the facility personnel and customer contacts. Interfacing with all correctional personnel, various vendors, and contractors to resolve all onsite technical problems.
• Monitoring time and controlling service-related expenses
• Delivering services in a timely and effective manner ensures optimal system performance resulting in highly satisfied customers.
• Provide onsite instruction and training for site personnel, as necessary.

Qualifications

Job Qualifications

• 2+ years of experience in telecommunications – including installation, repair, and troubleshooting of various inmate communication systems (inmate telephones, video visitation systems, TTY or VRS Units, and Wi-Fi/Access Points)
• 2 years of experience with computer / network installation and repair.
• Strong organizational, interpersonal, presentation and communication skills
• High School Diploma or GED. Some college courses preferred.
• Exceptional customer service skills
• Basic computer skills
• Must be able to consistently pass criminal background screens.

Supporting Competencies/Preferred Skills

• Previous Inmate Telecom experience highly preferred
• Experience with wireless networking and cabling
• Knowledge of fiber optic cable, testing, splicing, and provisioning is a plus
• Basic understanding of network and bandwidth capabilities of services offered