VA - Site Administrator Technician I

ShawnTech Communications, Inc.; Big Stone Gap (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

ShawnTech Communications, Inc. is seeking a full-time Telecommunications Technician for Wallens Ridge State Prison in Big Stone Gap, VA. The role focuses on inmate phones, video visitation, and tablets, with up to 25% travel and day shifts.

The position requires hands-on repair, maintenance, and system support within a correctional facility, delivering high-quality customer service and timely issue resolution.

Qualifications

• 2+ years in telecommunications installation, repair and troubleshooting of inmate systems such as phones and video visitation.
• 2 years of experience with computer/network installation and repair.
• Strong organizational, interpersonal, presentation and communication skills.

Responsibilities

• Troubleshoot and service inmate technology systems.
• Maintain and operate onsite telecom and networking hardware and wiring.
• Address telephone repair and maintenance needs of the facility.
• Meet service requirements per customer contract.
• Build and maintain relationships with facility personnel and contractors.
• Monitor time and control service-related expenses.
• Deliver services promptly to ensure optimal system performance.

Skills

Telecom experience

Network installation

Customer service

Criminal background clearance

Education

HS diploma/GED

Some college courses

Job description

Job Details: Job Location: Wallens Ridge State Prison - Big Stone Gap, VA 24219, Position Type: Full Time, Travel Percentage: Up to 25%, Job Shift: Day, Job Description

This position requires a trustworthy and versatile technical individual with a background in telecommunications, computer systems, general repair, maintenance, and system support. This position will provide customer service related to inmate technologies to include phones, video visitation systems, and inmate tablets. Daily data entry is required for this role. Preferred experience includes telecom wiring, computer maintenance & repair, general mechanical aptitude, and software applications. The individual must be able to work on their own within the correctional facility while interacting with customers, employees, and partners daily. The incumbent will maintain a high level of ongoing effective communication with correctional facility personnel to ensure quality customer service is being provided to all customers and issues are being resolved in a timely manner.

Key Responsibilities

• Troubleshooting, correcting, and servicing issues with inmate technology systems.
• Maintain, repair, and operate the onsite telecommunications hardware, networking hardware/software, access points, various electronic equipment, and wiring at all assigned correctional facilities.
• Addressing basic telephone repair and maintenance needs of the facility
• Meeting all service requirements as set forth by the customer contract.
• Building and maintaining working relationships with the facility personnel and customer contacts. Interfacing with all correctional personnel, various vendors, and contractors to resolve all onsite technical problems.
• Monitoring time and controlling service-related expenses
• Delivering services in a timely and effective manner ensures optimal system performance resulting in highly satisfied customers.
• Provide onsite instruction and training for site personnel, as necessary.

Qualifications: Job Qualifications

• 2+ years of experience in telecommunications – including installation, repair, and troubleshooting of various inmate communication systems (inmate telephones, video visitation systems, TTY or VRS Units, and Wi-Fi/Access Points)
• 2 years of experience with computer / network installation and repair.
• Strong organizational, interpersonal, presentation and communication skills
• High School Diploma or GED. Some college courses preferred.
• Exceptional customer service skills
• Basic computer skills
• Must be able to consistently pass criminal background screens.

Supporting Competencies/Preferred Skills

• Previous Inmate Telecom experience highly preferred
• Experience with wireless networking and cabling
• Knowledge of fiber optic cable, testing, splicing, and provisioning is a plus
• Basic understanding of network and bandwidth capabilities of services offered.