VA - Site Administrator Technician I

ShawnTech Communications, Inc.; Richmond (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Paycom - ATS in Virginia is seeking a trustworthy technical professional to support inmate technologies, including phones, video visitation, and inmate tablets. The role involves hands-on maintenance, daily data entry, and independent work inside correctional facilities.

You will troubleshoot, repair onsite telecom hardware, access points, and wiring; build relationships with facility staff and customers; and deliver timely service while ensuring security and compliance.

Qualifications

• High School Diploma or GED; some college preferred.
• 2+ years in telecommunications including inmate systems.
• Strong interpersonal and communication skills.
• Ability to pass criminal background screens.
• Basic computer skills.
• Must be able to work onsite in correctional facilities.

Responsibilities

• Troubleshooting, correcting, and servicing issues with inmate technology systems.
• Maintain, repair, and operate the onsite telecommunications hardware, networking hardware/software, access points, various electronic equipment, and wiring at all assigned correctional facilities.
• Addressing basic telephone repair and maintenance needs of the facility
• Meeting all service requirements as set forth by the customer contract.
• Building and maintaining working relationships with the facility personnel and customer contacts. Interfacing with all correctional personnel, various vendors, and contractors to resolve all onsite technical problems.
• Monitoring time and controlling service-related expenses
• Delivering services in a timely and effective manner ensures optimal system performance resulting in highly satisfied customers.
• Provide onsite instruction and training for site personnel, as necessary.

Skills

Telecommunications

Computer repair

Customer service

Background checks

Maintenance

Education

High School Diploma or GED

Tools

Wi-Fi Access Points

Networking hardware

Fiber optic testing

Job description

Job Details: Job Location: VA - Richmond - VA, Position Type: Full Time, Travel Percentage: Up to 25%, Job Shift: Monday thru Friday, Job Description

This position requires a trustworthy and versatile technical individual with a background in telecommunications, computer systems, general repair, maintenance, and system support. This position will provide customer service related to inmate technologies to include phones, video visitation systems, and inmate tablets. Daily data entry is required for this role. Preferred experience includes telecom wiring, computer maintenance & repair, general mechanical aptitude, and software applications. The individual must be able to work on their own within the correctional facility while interacting with customers, employees, and partners daily. The incumbent will maintain a high level of ongoing effective communication with correctional facility personnel to ensure quality customer service is being provided to all customers and issues are being resolved in a timely manner.

Key Responsibilities

• Troubleshooting, correcting, and servicing issues with inmate technology systems.
• Maintain, repair, and operate the onsite telecommunications hardware, networking hardware/software, access points, various electronic equipment, and wiring at all assigned correctional facilities.
• Addressing basic telephone repair and maintenance needs of the facility
• Meeting all service requirements as set forth by the customer contract.
• Building and maintaining working relationships with the facility personnel and customer contacts. Interfacing with all correctional personnel, various vendors, and contractors to resolve all onsite technical problems.
• Monitoring time and controlling service-related expenses
• Delivering services in a timely and effective manner ensures optimal system performance resulting in highly satisfied customers.
• Provide onsite instruction and training for site personnel, as necessary.

Qualifications: Job Qualifications

• 2+ years of experience in telecommunications – including installation, repair, and troubleshooting of various inmate communication systems (inmate telephones, video visitation systems, TTY or VRS Units, and Wi-Fi/Access Points)
• 2 years of experience with computer / network installation and repair.
• Strong organizational, interpersonal, presentation and communication skills
• High School Diploma or GED. Some college courses preferred.
• Exceptional customer service skills
• Basic computer skills
• Must be able to consistently pass criminal background screens.

Supporting Competencies/Preferred Skills

• Previous Inmate Telecom experience highly preferred
• Experience with wireless networking and cabling
• Knowledge of fiber optic cable, testing, splicing, and provisioning is a plus
• Basic understanding of network and bandwidth capabilities of services offered