VA - Site Administrator Technician I

ShawnTech Communications, Inc; Capron (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

ShawnTech Communications, Inc. is seeking a versatile telecom technician to support inmate technologies, including inmate phones, video visitation, and tablets.

The role requires data entry and the ability to work independently inside correctional facilities while coordinating with facility staff and partners. Ideal candidates have telecom wiring, hardware repair, and software application experience, excellent communication, and strong customer service.

Qualifications

• 2+ years telecom experience including installation, repair and troubleshooting of inmate communication systems.
• 2 years computer/network installation and repair.
• Pass criminal background screens.

Responsibilities

• Troubleshoot and service inmate technology systems.
• Maintain and operate on-site telecom hardware and networking gear.
• Address basic telephone repair and maintenance needs.
• Meet service requirements per customer contract.
• Build relationships with facility personnel and vendors.
• Monitor time and control service-related expenses.
• Provide onsite instruction and training as needed.
• Deliver timely services for optimal system performance.

Skills

Telecom installation

Telecom repair

Troubleshooting

Customer service

Data entry

Communication skills

Education

Diploma or GED

Tools

Access Points

Wiring & Cabling

Networking Software

Fiber optics

Job description

Job Description

This position requires a trustworthy and versatile technical individual with a background in telecommunications, computer systems, general repair, maintenance, and system support. This position will provide customer service related to inmate technologies to include phones, video visitation systems, and inmate tablets. Daily data entry is required for this role. Preferred experience includes telecom wiring, computer maintenance & repair, general mechanical aptitude, and software applications. The individual must be able to work on their own within the correctional facility while interacting with customers, employees, and partners daily. The incumbent will maintain a high level of ongoing effective communication with correctional facility personnel to ensure quality customer service is being provided to all customers and issues are being resolved in a timely manner.

Job Description

This position requires a trustworthy and versatile technical individual with a background in telecommunications, computer systems, general repair, maintenance, and system support. This position will provide customer service related to inmate technologies to include phones, video visitation systems, and inmate tablets. Daily data entry is required for this role. Preferred experience includes telecom wiring, computer maintenance & repair, general mechanical aptitude, and software applications. The individual must be able to work on their own within the correctional facility while interacting with customers, employees, and partners daily. The incumbent will maintain a high level of ongoing effective communication with correctional facility personnel to ensure quality customer service is being provided to all customers and issues are being resolved in a timely manner.

Key Responsibilities

• Troubleshooting, correcting, and servicing issues with inmate technology systems.
• Maintain, repair, and operate the onsite telecommunications hardware, networking hardware/software, access points, various electronic equipment, and wiring at all assigned correctional facilities.
• Addressing basic telephone repair and maintenance needs of the facility
• Meeting all service requirements as set forth by the customer contract.
• Building and maintaining working relationships with the facility personnel and customer contacts. Interfacing with all correctional personnel, various vendors, and contractors to resolve all onsite technical problems.
• Monitoring time and controlling service-related expenses
• Delivering services in a timely and effective manner ensures optimal system performance resulting in highly satisfied customers.
• Provide onsite instruction and training for site personnel, as necessary.

Qualifications

Job Qualifications

• 2+ years of experience in telecommunications – including installation, repair, and troubleshooting of various inmate communication systems (inmate telephones, video visitation systems, TTY or VRS Units, and Wi‑Fi/Access Points)
• 2 years of experience with computer / network installation and repair.
• Strong organizational, interpersonal, presentation and communication skills
• High School Diploma or GED. Some college courses preferred.
• Exceptional customer service skills
• Basic computer skills
• Must be able to consistently pass criminal background screens.

Supporting Competencies/Preferred Skills

• Previous Inmate Telecom experience highly preferred
• Experience with wireless networking and cabling
• Knowledge of fiber optic cable, testing, splicing, and provisioning is a plus

Basic understanding of network and bandwidth capabilities of services offered