VA Home Loan Advocate & Relationship Lead

Veterans United Home Loans; Jacksonville (NC); On-site; USD 52,000 - 90,000; Full time

Job summary

Veterans United Home Loans in Jacksonville, NC seeks a Loan Officer dedicated to helping Veterans by delivering outstanding customer service throughout the homebuying process. You will determine borrowers' needs and work with the loan team to provide a smooth loan experience.

You will communicate loan status, analyze borrower information for pre-approvals, and guide clients through alternatives while staying current with industry guidelines.

Qualifications

• Excellent written and interpersonal communication skills.
• Ability to build rapport with diverse groups.
• Self-motivated with initiative and competitive drive.
• Results oriented with a sense of urgency.
• Adapt quickly and learn continually.

Responsibilities

• Communicate loan status regularly with clients via email and phone.
• Analyze borrowers’ information to determine feasibility of pre-approving and obtaining a loan.
• Manage internal efforts to ensure a timely process and resolve application issues.
• Interview borrowers and obtain and/or verify information and documentation.
• Educate borrowers on loan process and product/service alternatives.
• Remain knowledgeable on company and industry guidelines and processes.
• Analyze and manage numbers to meet company goals.

Skills

Communication

Interpersonal skills

Self-motivation

Initiative

Relationship building

Results oriented

Job description

Veterans United Home Loans in Jacksonville, NC seeks a Loan Officer dedicated to helping Veterans by delivering outstanding customer service throughout the homebuying process. You will determine borrowers' needs and work with the loan team to provide a smooth loan experience.

You will communicate loan status, analyze borrower information for pre-approvals, and guide clients through alternatives while staying current with industry guidelines.